{"id":2238172,"url":"https://alion.io/job/dplan-it-supporter-mwd","title":"IT Supporter (m/w/d)","company":{"id":4382413,"name":"dplan","domain":"dplan.ch","url":"https://alion.io/company/dplan-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Solothurn, Switzerland"],"countries":["CH"],"hiring_countries":["CH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T12:32:52Z","employer_posted_date":null,"last_verified_at":"2026-09-17T12:32:52Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Die dplan AG ist ein IT-Dienstleistungsunternehmen mit Sitz in Solothurn, Regensdorf (ZH) und Itingen (BL). Als dynamische und erfolgreiche Organisation mit rund 90 Mitarbeitenden planen, realisieren und unterhalten wir innovative Informatik-Lösungen für unsere Kunden.\n Zur Verstärkung unseres Teams am Standort Itingen (BL) oder Solothurn (SO) suchen wir per sofort oder nach Vereinbarung eine/n IT Supporter (m/w/d) 80-100% \n\n Was erwartet Dich? \n Vielseitige Aufgaben mit Gestaltungsmöglichkeiten und Raum für Eigeninitiative\n Fördernde Umgebung in der Ideen und Vorschläge gern gesehen sind\n Wertschätzende, familiäre und motivierte ICT-Abteilung mit gelebter DU-Kultur\n Flexible Arbeitszeiten und Möglichkeit zu remote-work\n Attraktive Mitarbeiter-Benefits \n Was sind Deine Aufgaben? \n Du nimmst Störungsmeldungen oder Anfragen als Single Point of Contact entgegen und behebst diese\n Du schliesst Informationslücken, indem du beim Kunden fehlende Informationen aktiv einholst\n Du bearbeitest Office und Windows Client Themen unserer Kunden\n Du verwaltest mehrere Microsoft 365 Umgebungen (Cloud)\n Dokumentieren von Vorgängen und Lösungen im Ticketing Tool\n Du freust Dich auf Vor-Ort-Einsätze bei unseren Kunden\n Du eskalierst Fälle an die anderen ICT Teams \n Dein Profil: \n Du bist Informatiker EFZ oder hast Weiterbildungen in der Informatik\n Du hast sehr gute Kenntnisse der Produkte im Microsoft Office, M365/Azure und Windows Clients\n Deine Kenntnisse in den Bereichen Hardware, Peripherie und Netzwerke sind von Vorteil\n Du bist ein Teamplayer mit ausgesprochener can-do-attitude und methodischem Vorgehen\n Du bist freundlich, natürlich und kundenorientiert\n Du kommunizierst gerne per Telefon\n Deine Kommunikation in Deutsch ist perfekt; Englisch ist wünschenswert\n Du besitzt den Führerausweis Kategorie B\n Haben wir Dein Interesse geweckt? Dann freuen wir uns auf Deine Bewerbung per E-Mail an E-Mail schreiben .\n Für weitere Auskünfte steht Dir Patrick Bürgin, +41 32 757 55 55, gerne zur Verfügung.\n Für diese Stelle nehmen wir keine Bewerbungen von externen Personaldienstleistern an.\n\ndplan AG\n\nHerr Patrick Bürgin\n\nLeiter Managed Service\n\n032 757 55 55\n\nE-Mail schreiben","description_format":"text","description_chars":2190,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T00:18:25Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.664,"p_room":0.75,"age_days":24,"expected_fill_days":26,"reasons":["seen:24","win:late"],"computed_at":"2026-10-11T18:53:50Z"},"pay":null,"html_url":"https://alion.io/job/dplan-it-supporter-mwd","json_url":"https://alion.io/job/dplan-it-supporter-mwd.json","meta":{"generated_at":"2026-10-11T18:53:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4382413},"rest":"https://alion.io/mcp/rest/get_company?id=4382413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdplan-it-supporter-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdplan-it-supporter-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdplan-it-supporter-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dplan-it-supporter-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdplan-it-supporter-mwd"}]}