{"id":3478375,"url":"https://alion.io/job/dr-berg-customer-service-representative","title":"Customer Service Representative","company":{"id":692919,"name":"Dr. Berg","domain":"drberg.com","url":"https://alion.io/company/drberg","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true},{"name":"Shopify","optional":true},{"name":"Windows","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-29T18:20:01Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T07:22:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Dr. Berg Nutritionals\nDr. Berg Nutritionals is a leader in the health and wellness industry focused on addressing the root causes of health concerns. We offer a dynamic work environment with opportunities for growth, where you can contribute to helping millions achieve better health through education, premium supplements, and holistic practices like the Healthy Keto® diet.\nWorking with us, you'll be part of a globally recognized brand with a social media presence reaching over 49 million followers across platforms.\nBe a part of an innovative and fast-growing company that is passionate about transforming lives through education on health and wellness. If you thrive in a dynamic environment where your contributions make a real impact, this is the place for you.\nRole Summary\nWe are seeking an experienced Customer Service Representative with skills in billing, shipping, refunds, and various other order-related processes for Dr. Berg Nutritionals products and services.\nOur ideal candidate has a proven track record of successfully performing computer system tasks remotely, experience in providing high-quality customer service, and the ability to work through customer concerns empathetically.\nIn this role, you will be responsible for resolving concerns and escalating complaints or questions to the correct department. You’ll collaborate with other passionate customer service team members and help create a culture of satisfied customers!\nJoin our team and be a driving force behind our commitment to continuous improvement and creative solutions in the ever-evolving e-commerce landscape.\nJob Duties & Responsibilities\nRespond promptly to customer inquiries\nMaintain a positive, empathetic, and professional attitude toward customers\nCommunicate with customers through our CRM software, by taking calls, responding to emails, and utilizing our text message system\nAcknowledge and resolve customer complaints\nIssue refunds or process reshipments when needed\nEscalate customer questions to the appropriate department\nKeep records of customer interactions, transactions, comments, and complaints\nCommunicate and coordinate with colleagues as necessary\nProvide feedback on the efficiency of the customer service process\nEnsure customer satisfaction and provide professional customer support over the phone and in written communication\nQualifications & Skills\nRequired\n2+ years' experience with online customer support in a remote setting\nExcellent customer service skills including a friendly speaking voice\nFluent in English (multiple languages are a plus!)\nExcellent communication skills both written and verbal including strong spelling and grammar skills\nAbility to stay calm and composed when customers may be stressed or upset\nAbility to use multiple computer applications simultaneously\nProficient in various CRM software (ZenDesk, Gorgias, or similar)\nProficient in Microsoft Office tools (Excel, Outlook, Teams, Word, OneDrive, SharePoint) \nHigh school diploma\nPreferred\nExperience with Shopify\nWork from Home Requirements\nUp-to-date Mac or Windows computer with anti-virus protection\nReliable high-speed internet connection\nQuiet, distraction-free workspace\nTech-savvy and comfortable learning new tools and software\nCompensation & Benefits\nWe are intentional about creating a work environment that supports both high-quality work and the people doing it. We aim to provide our team with the structure, resources, and flexibility needed to do meaningful work while maintaining personal well-being.\nWe recognize that employees have responsibilities and priorities outside of work, and we respect and support that with our policies and benefits.\nWe are a fully remote team, allowing team members to work from where they are most comfortable and to avoid unnecessary commuting and overhead.\nWe offer competitive compensation and a benefits package designed to support health, stability, and balance, including:\nComprehensive medical, dental, and vision insurance with 80% of premiums covered by the company\n80 hours of paid vacation after one year of employment, with additional PTO that grows as you grow with us, (tenure-based increases)\n40 hours of personal days each year for rest, life, and everything in between\nPaid gym membership to support your health and well-being\n7 paid holidays\n50% discount on all Dr. Berg products\nFully remote work with a strong emphasis on healthy work-life balance\nPay Range: $20 - $25 USD/hour\nHours of Work: Saturday-Wednesday 9 a.m. - 6 p.m. ET, with one-hour unpaid meal break\nTraining hours: Monday - Friday 9 a.m. - 6 p.m. ET for ~4 weeks\nLocation: Fully remote\nType: Employee, full-time\nDr. Berg Nutritionals is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to any characteristics protected by applicable federal, state, or local law. We are committed to fostering an inclusive, respectful, and supportive workplace.\nNote: We are not currently hiring international or California-based employees. Applicants must be legally authorized to work in the United States for any employer (W-2) positions.","description_format":"text","description_chars":5126,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Gym membership","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dietary Supplements","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-10-29T19:31:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/dr-berg-customer-service-representative","json_url":"https://alion.io/job/dr-berg-customer-service-representative.json","meta":{"generated_at":"2026-11-01T07:50:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692919},"rest":"https://alion.io/mcp/rest/get_company?id=692919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdr-berg-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdr-berg-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdr-berg-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dr-berg-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdr-berg-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3478375}},{"tool":"search_jobs","arguments":{"company":"drberg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3478375},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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