Associate Support Engineer Treasury & Risk

Dr.Job • Bachelor's Degree • SQL • 5 days ago
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Dr.Job

Dr.Job is a job board and recruitment platform operating across the Middle East, founded in 2015 and serving employers and candidates in the United Arab Emirates, Saudi Arabia, Kuwait and neighbouring markets. It aggregates and publishes vacancies on behalf of employers and recruitment agencies across technology, banking, engineering, healthcare, hospitality and administration, and it also provides applicant tracking, employer branding and candidate services. Headquartered in Abu Dhabi, it publishes listings under its own name rather than the hiring employer's, which is why a single board carries roles from a very wide range of unrelated companies.
drjobs.ae • HQ: Abu Dhabi, United Arab Emirates • Job Boards & Aggregators • Recruiting & Staffing • Internet Services • Professional Services • 51-200 employees • Est. 2015
Description

Role : Associate Support Engineer - Treasury & Risk ( UAE National )

Location : Abu Dhabi

Role Purpose:

To provide first-level technical and functional support for Business Platform applications ensuring system stability timely issue resolution and continuous service availability while building foundational expertise across core banking digital channels and platform ecosystems.

Key Accountabilities of the role

Application Support & Operations

  • Monitor Business Platform applications to ensure availability and performance.

  • Support incident troubleshooting and service request resolution (L1/L2) within defined SLAs.

  • Provide L1 user support and troubleshooting including working in shifts.

  • Handle system support and ticket management to meet platform SLAs.

  • Log track and follow up on issues using service management tools.

  • Escalate critical issues to relevant technical teams.

Issue Analysis & Resolution

  • Perform basic troubleshooting and root cause analysis for application issues.

  • Support resolution of defects in coordination with development and vendor teams.

  • Assist in maintaining known error databases and knowledge repositories.

Release & Change Support

  • Support testing (SIT/UAT) activities for system enhancements and releases.

  • Assist in deployment and post-release validation activities.

  • Ensure proper documentation of changes and configurations.

Stakeholder Coordination

  • Liaise with business users to understand issues and provide timely updates.

  • Coordinate with internal teams (development infrastructure vendors) for resolution.

  • Provide user support and guidance on system usage.

Documentation & Compliance

  • Maintain operational documentation SOPs and support manuals.

  • Ensure adherence to ITIL processes (Incident Problem Change Management).

Support audit and compliance requirements when required.

Specialist Skills / Technical Knowledge Required for this role:

Education

  • Bachelors degree in Computer Science Information Technology or Engineering.

Technical Skills (Basic Understanding)

  • Banking applications / digital platforms (preferred).

  • SQL / databases (basic).

  • APIs and integrations (basic awareness).

  • IT service management tools (e.g. ServiceNow).

Required Experience:

IC

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