{"id":482205,"url":"https://alion.io/job/draft-the-record-customer-success-specialist","title":"Customer Success Specialist","company":{"id":7754,"name":"Draft The Record","domain":"drafttherecord.com","url":"https://alion.io/company/draft-the-record","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Gemini","optional":true}],"status":"live","first_seen_at":"2026-09-06T17:23:04Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T17:08:35Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"About us:\nWe are on a mission to provide faster and affordable access to the justice system - starting with depositions and trials.\nWe are a YC-Backed company founded by an ex-Google Gemini team. DraftTheRecord is growing very fast, going from $0 to $X million+ in under 6 months.\n1000s of depositions and trials run through DraftTheRecord every week including Senate and House meetings, Confidential hearings, criminal proceedings like murder trials, and civil lawsuits involving family disputes, personal injury and much more.\nDuring legal proceedings,\nDraftTheRecord provides real time assistance to attorneys, previously requiring a legal team. The platform then helps analyze depositions and other evidence cutting down trial prep time from weeks to days. \nCourt reporters use DraftTheRecord to capture audio and generate live transcript drafts for attorneys and judges. \nTranscribers use our legal-specific AI transcription model to cut transcription time by 3x.\nJob Overview:\nWe are looking for a customer success representative who wants to own customer relationships end to end. You will directly work with the founders and own the entire customer journey through onboarding, support, account management, and referral expansion for 100s of customers.\nWhat you will do:\nGuide customers through onboarding and help them quickly build confidence using the platform\nHelping customers navigate questions, resolve issues, and get clear answers quickly over phone and email\nTalk to customers constantly. Understand what’s working, what’s confusing, what’s breaking trust, and what would make DraftTheRecord indispensable.\nWriting support documentation, making videos, and creating AI email automations to reduce repeat questions, scale support, and handle more accounts at the same time.\nAs you gain experience with our customers, product, and industry, within 6-18 months this role can grow into a Customer Success Manager, Enterprise Account Executive, or Operations Manager position.\nWho we are looking for:\nLOVE HELPING PEOPLE AND TALKING TO PEOPLE. You care deeply about customers and take pride in making complex situations feel clear and manageable.\nYou stay organized when several customer issues are moving at once and follow through until each issue is resolved.\nYou know when to solve independently, when to escalate, and how to keep customers informed along the way.\nYou look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation\nSalary:\nSalary: 80k-120k + equity\n15-min recruiter screen\nBehavioral interview and Role-specific assessment (2-3 hours)\nFinal interview with Adnan, CEO (60 min)","description_format":"text","description_chars":2673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transcription Services","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-06T17:23:04Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.272,"p_room":0.28,"age_days":68,"expected_fill_days":24,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/draft-the-record-customer-success-specialist","json_url":"https://alion.io/job/draft-the-record-customer-success-specialist.json","meta":{"generated_at":"2026-11-14T21:11:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7754},"rest":"https://alion.io/mcp/rest/get_company?id=7754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdraft-the-record-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdraft-the-record-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdraft-the-record-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/draft-the-record-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdraft-the-record-customer-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":482205}},{"tool":"search_jobs","arguments":{"company":"drafttherecord.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":482205},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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