{"id":3104016,"url":"https://alion.io/job/draftkings-loyalty-operations-associate","title":"Loyalty Operations Associate","company":{"id":13792,"name":"DraftKings","domain":"draftkings.com","url":"https://alion.io/company/draftkings","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":54400,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T04:23:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.\nThe Crown Is Yours\nAs a Loyalty Operations Associate, you’ll help deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. You’ll configure promotions, test offer mechanics, and identify potential issues before they impact players. Working closely with our Marketing, Customer Experience, and cross-functional teams, you’ll help ensure every offer launches smoothly while improving the processes and tools that support our growing loyalty program.\nWhat you’ll do as a Loyalty Operations Associate\nBuild and configure bonus offers, ensuring accurate setup and alignment with promotion rules.\nTest offers before launch to verify eligibility, rewards, player messaging, and overall functionality.\nIdentify and troubleshoot offer issues, working with cross-functional teams to find solutions.\nPartner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.\nMonitor live promotions and help resolve issues to minimize player impact.\nSupport improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.\nWhat you’ll bring\nAt least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.\nExperience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.\nStrong attention to detail and problem-solving skills to identify issues and ensure accuracy.\nExperience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.\nStrong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.\nAn interest in using AI tools and technology to improve processes and operational efficiency.\nJoin Our Team\nWe’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.\nThe US base salary range for this full-time position is 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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