{"id":597463,"url":"https://alion.io/job/dragos-senior-technical-account-manager-2","title":"Senior Technical Account Manager","company":{"id":49114,"name":"Dragos","domain":"dragos.com","url":"https://alion.io/company/dragos","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":{"min":176000,"max":null,"currency":"AUD","period":"year","gross":null,"usd_annual":122610},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"NIST CSF","optional":false}],"status":"live","first_seen_at":"2026-09-10T15:07:45Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-10T16:06:49Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. \nAbout the Role: \nDragos is seeking a Senior Technical Account Manager (TAM) to serve as a trusted advisor to some of the most critical infrastructure and industrial organisations across Australia and the broader APAC region.\nIn this role, you will help customers maximise the value of their investment in Dragos solutions while strengthening their Operational Technology (OT) cybersecurity capabilities. You will work closely with cybersecurity, engineering, operations, and executive stakeholders to understand business priorities, operational challenges, and security objectives, translating these into practical, measurable outcomes.\nThrough advisory engagements, goal-setting workshops, technical enablement, and ongoing guidance, you will help customers operationalise key use cases, improve cyber resilience, and mature their OT security programmes over time.\nThis role combines deep OT/ICS cybersecurity expertise with strong relationship management and consulting skills. You will help customers navigate complex security challenges, align initiatives with recognised industry frameworks, and build sustainable programmes that reduce risk and improve operational resilience.\nAs the voice of the customer, you will provide valuable feedback and insights to internal teams, helping shape product innovation, customer experience improvements, and future capabilities. Success in this role requires technical credibility, business acumen, curiosity, resilience, and a genuine passion for helping customers achieve meaningful outcomes while advancing Dragos' mission of Safeguarding Civilisation.\nResponsibilities: \nServe as a trusted advisor and technical advocate for assigned customer accounts. \nLead customer onboarding and adoption, helping customers maximise the value of their investment in Dragos.\nFacilitate goal-setting workshops and planning sessions to align platform capabilities with customer objectives and success measures.\nGuide customers in the operationalisation of key use cases and integration of Dragos into existing security and operational workflows. \nProvide ongoing technical guidance, best practices, and recommendations to improve platform utilisation and cybersecurity maturity. \nMonitor customer health, platform adoption, and utilisation trends, proactively identifying risks to customer success and value realisation. \nSupport the development and execution of engagement and recovery plans for at-risk or underutilised accounts. \nConduct regular account reviews and value realisation discussions, demonstrating progress against customer goals and identifying opportunities for continuous improvement. \nDeliver technical enablement, workshops, and training to improve customer proficiency and self-sufficiency. \nCollaborate with Customer Success, Support, Product, Services, and Sales teams to deliver seamless customer experience and represent the voice of the customer.\nServe as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, QBR and executive briefings.\nTravel throughout Australia, New Zealand, and the broader APAC region as required (up to 30%).\nQualifications: \n3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems. \nExperience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines. \nStrong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows. \nExperience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, AESCSF, and other relevant APAC frameworks to improve cybersecurity maturity and customer outcomes. \nAbility to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory engagements. \nStrong communication, relationship management, and problem-solving skills, with a customer-first mindset focused on driving value realisation. \nFamiliarity with critical infrastructure regulations and cyber resilience requirements across Australia and APAC is highly regarded. \nCompensation: \nSalary: A$ 176,000\nCompetitive Equity Package \nComprehensive Benefits Plan \n#LI-BR1 #LI-REMOTE \nDragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.","description_format":"text","description_chars":5421,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Threat Intelligence","Information Security","Incident Response"],"lifecycle":[{"event":"open","at":"2026-09-10T16:37:24Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.884,"p_room":0.44,"age_days":60,"expected_fill_days":41,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":122610,"is_top_pay":false},"html_url":"https://alion.io/job/dragos-senior-technical-account-manager-2","json_url":"https://alion.io/job/dragos-senior-technical-account-manager-2.json","meta":{"generated_at":"2026-11-10T20:51:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13772,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49114},"rest":"https://alion.io/mcp/rest/get_company?id=49114"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdragos-senior-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdragos-senior-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdragos-senior-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dragos-senior-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdragos-senior-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":597463}},{"tool":"search_jobs","arguments":{"company":"dragos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":597463},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}