{"id":4039063,"url":"https://alion.io/job/dragos-senior-technical-support-engineer-federal","title":"Senior Technical Support Engineer - Federal","company":{"id":49114,"name":"Dragos","domain":"dragos.com","url":"https://alion.io/company/dragos","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":96000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":96000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Logstash","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"RabbitMQ","optional":false},{"name":"DNP3","optional":true}],"status":"live","first_seen_at":"2026-11-10T19:57:46Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T06:55:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. \nAbout the Role: \nAs a Senior Technical Support Engineer at Dragos, you’ll be a key contributor to our mission of protecting critical infrastructure from cyber threats. This role is essential to resolving complex technical issues, supporting customer success, and strengthening the reliability of the Dragos Platform.You’ll serve as a trusted technical advisor to enterprise customers, leveraging your expertise in modern infrastructure, observability tools, and platform integrations. This is a unique opportunity to make a meaningful impact in the industrial cybersecurity space while working with cutting-edge technologies and collaborating across global teams. \nResponsibilities: \nProvide advanced technical support for the Dragos Platform, handling escalated tickets that require deep troubleshooting and technical analysis. \nInvestigate and resolve complex issues involving Kubernetes, Linux, hardware, cloud infrastructure, and various other components. \nValidate reported issues by replicating problems in lab environments, analyzing logs, and identifying known solutions from documentation and prior cases. \nEscalate unresolved issues to Engineering Support, ensuring all findings, attempted resolutions, and relevant context are clearly documented. \nCollaborate with internal teams to share insights, improve support processes, and contribute to knowledge base content. \nMaintain professional communication with customers throughout the troubleshooting process, delivering timely updates and clear explanations. \nParticipate in the escalation engineer and weekend on-call rotations (up to one weekend per month), ensuring high availability for critical issues. \nContribute to continuous improvement by documenting complex solutions, updating internal knowledge bases, and refining support processes. \nRequirements: \nMUST be a US Citizen \n4+ years of experience in technical support, systems engineering, or a related field. \nProficiency in Linux administration and troubleshooting. \nHands-on experience with Kubernetes, hardware diagnostics, and cloud platforms (especially AWS). \nFamiliarity with tools such as RabbitMQ, Elasticsearch, Logstash, Kibana, Grafana, Prometheus, and Postgres. \nStrong troubleshooting skills across APIs, networking, and hybrid cloud/on-prem environments. \nGenuine enthusiasm for helping customers succeed, with a proactive approach to solving technical challenges in a fast-paced environment. \nA natural curiosity and ability to quickly learn and adapt to new technologies and tools. \nExcellent communication skills and a customer-first mindset. \n Bonus Points: \nExperience in OT/ICS environments or industrial cybersecurity. \nFamiliarity with the Dragos Platform or similar cybersecurity tools. \nKnowledge of industrial protocols (e.g., Modbus, DNP3, OPC). \nPrior experience supporting enterprise customers in regulated industries. \nCompensation: \nSalary: $96,000\nCompetitive Equity Package \nComprehensive Benefits Plan \n#LI-BR1 #LI-REMOTE \nDragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. 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