{"id":3105214,"url":"https://alion.io/job/dragos-sr-technical-account-manager-americas","title":"Sr. Technical Account Manager - Americas","company":{"id":49114,"name":"Dragos","domain":"dragos.com","url":"https://alion.io/company/dragos","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"IBM QRadar","optional":false},{"name":"SIEM","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-22T17:37:30Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T06:59:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. \nAbout the Role: \nAs a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings. \nResponsibilities: \nServe as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts \nBuild strong customer relationships, especially with key customer stakeholders \nAddress customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems \nProvide advice, guidance, and technical know-howto ensure successful ongoing usage and adoption \nManage customer expectations while holding them accountable \nBe the internal champion; make it your business to know who to lean on for assistancewithin Dragos; know when to sound the alarm \nConduct health checks and promote self-advocacy \nEngage with internal teams: sales, field operations, technical support, engineering, product management, and more \nTrack key account metrics; communicate progress to internal and external stakeholders \nIdentifyservice opportunities, training needs, and key areas of improvement for the business unit \nUp to 25% travel \nQualifications: \n4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer \nKnowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments \nUnderstanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management \nFamiliarity with SecOps concepts (Event Triage, Incident Response, Investigation) \nCustomer-first attitude; a listener who is customer-oriented and attentive to their needs \nCritical thinker with problem-solving skills; enjoys solving technical and challenging issues \nCandidates based in PST or MST, preferred\nCompensation: \nSalary: OTE $140,000\nCompetitive Equity Package \nComprehensive Benefits Plan \n#LI-MM1 #LI-REMOTE \nDragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.","description_format":"text","description_chars":3351,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Threat Intelligence","Information Security","Incident Response"],"lifecycle":[{"event":"open","at":"2026-10-22T18:53:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/dragos-sr-technical-account-manager-americas","json_url":"https://alion.io/job/dragos-sr-technical-account-manager-americas.json","meta":{"generated_at":"2026-10-27T11:06:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49114},"rest":"https://alion.io/mcp/rest/get_company?id=49114"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdragos-sr-technical-account-manager-americas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdragos-sr-technical-account-manager-americas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdragos-sr-technical-account-manager-americas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dragos-sr-technical-account-manager-americas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdragos-sr-technical-account-manager-americas"}]}