Xpert

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

TaxActis a leading digital tax filing platformwhich offers customersdo-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. Westrive to attract andretaincandidates who exemplify our values: performance, perseverance,progressand partnership.TaxActis a member of theTaxwellfamily of products. We are an organization of forward thinkers looking to add industry experts to our growing team.

This role will primarily support TaxAct as the organization helpseveryday Americansfile their taxes.Weseekto build a team of experts in tax and technology whoare customer advocatesand have the mindset toreimaginethe services our customers receive.

POSITION SUMMARY:

As a remote, seasonalTaxActXpert, you will playan important rolein delivering a delightful experience thatseeksto unlock tax advantages for our customers byleveragingyour taxexpertiseand exceptional communicationandinterpersonalskills.YouwillhelpTaxActcustomersconfidently filetheirtaxesby providing expert guidance and advice, reviewing tax calculations, and clarifying questions within the online software.This is aseasonal, virtual, and customer-facing role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Majorresponsibilities of theseasonalTaxActXpert position are listed below.To perform the job successfully, theindividualmustbeabletoexecuteeachessentialdutysatisfactorily.Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

• Helpcustomersunderstand,ineverydaylanguage,howtaxrulesapplytotheirspecifictax return filing situation, including the filing of both federal and state tax returns.

• Applydefinedpractices,procedures,andcompanypoliciestotroubleshootandresolvetaxadvicecustomer inquiries.

• Follow Circular 230, Internal Revenue Code, and Treasury Regulations, as well as any applicable state and local rules, regulations, and requirements governing the preparation of tax returns.

• Overall support of the TaxActtax preparation relatedproducts through phoneand written communication,asneeded,providing a positive customer experiencethat instills customer confidence.

• UsediscretionandprofessionaljudgmenttounderstandwhichtopicsmaybebeyondtheTaxActXperts' knowledge and/or out of scope.

• Troubleshootandresolvecustomerinquiriesutilizingdefinedprocessesandprocedures.

• Conducttaxresearchleveragingtrustworthysourcestoensurethecustomerisreceivingaccurate information.

• Identifyappropriatedataentrypointsforvariousformsandtaxdocuments.

• Useapplicationsprovidedin conjunction with applicable equipmenttointeractwithcustomers.

• Ability to work in an area free of distractions.

• At times, this role may berequiredto act as a subject matter expert to provide knowledge andexpertisein a specific subject, business, or technical area to answer agent/customer questions.

• May becross-trainedon other product linesin order tosupport other queues, as needed.

• Additionaljob duties as needed.

EDUCATION AND EXPERIENCE:

• A minimum of 3 years of experience preparing federal individual income tax returns as a service for other taxpayers.

• Mustpossessstrong tax preparation experience and extensive knowledge of tax laws.

• An active unrestricted credential: Enrolled Agent (EA), or Certified Public Accountant (CPA)required.

• Active PTIN (Preparer Tax Identification Number)required.

• Experience providing support in a call centerenvironmenta plus.

• Must be proficient with technology; solid knowledge of computer operations software as wellas haveexperience with online tax software.

• Proven experience conducting tax researchleveragingtrustworthy sources.

• Able todemonstrateconsistent and well-roundedexpertisein the preparation of individual income tax returns.

• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring.

• Exceptional verbal and written communication skills.

• Audit experiencea plus(IRS and state tax authorities).

• Prior experience preparing returns usingTaxActa plus.

• Ability to work in a fast-paced environment with minimal supervision.

• Critical thinking, problem-solving, research skills, and determination.

• Bilingual (English/Spanish) communication skills (written & spoken) a plus.

• Must have (or be willing to obtain) a private, dedicated hardwired internet connection.

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at [email protected] or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.