{"id":2172785,"url":"https://alion.io/job/draytek-operations-specialist-cables-connectivity","title":"Operations Specialist - Cables & Connectivity","company":{"id":2766389,"name":"DrayTek UK and Ireland","domain":"draytek.co.uk","url":"https://alion.io/company/draytek-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":392},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T16:47:41Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Purpose Summary\nThe Operations Specialist is responsible for delivering operational excellence across the Cables & Connectivity business unit. The role owns all operational processes, performance, customer escalations and cross functional coordination, ensuring stable fulfilment, strong customer experience and scalable growth. This role removes operational firefighting from Sales, Product Management, Purchasing and senior management by establishing clear ownership, controls, processes and improvement plans. Once stability is achieved, the focus shifts to continuous improvement, automation, efficiency and customer led operational enhancements.\nRole Responsibilities\nOperational Ownership & Performance\n Own end-to-end operational performance affecting customer experience.\nAct as the central escalation point for operational issues and ensure resolution with clear ownership and timelines.\nMonitor KPIs, identify trends, and drive corrective actions.\nEnsure operational performance supports commercial goals (revenue, GP, retention, growth).\nEstablish and enforce operational standards across all relevant teams.\nCustomer Experience & Escalation Management\nOwn resolution of customer operational escalations.\nWork directly with key customers to understand operational requirements and improve service.\nIdentify recurring issues and convert customer feedback into measurable improvements.\nSupport Sales by removing operational barriers to growth and improving customer retention.\nCross-Functional Leadership\nAct as the operational link between Warehouse, Customer Service, Finance, IT, Sales, Product Management and Purchasing.\nEnsure issues have clear owners, deadlines and communication routes.\nReduce unnecessary workload and firefighting across commercial teams.\nChallenge inefficient processes and embed agreed changes.\nProcess Improvement & Operational Excellence\nLead continuous improvement initiatives across all operational workflows.\nReview processes end-to-end, identify waste, simplify workflows and introduce automation.\nImplement SOPs, controls and scalable processes.\nUse data to quantify issues and build business cases for change.\nIntroduce Lean principles and measure improvement impact.\nProcess & Workflow Management\nTake ownership of improving key processes including:\nWorkshop (cut-to-length, labelling, bespoke requirements)\nBOM creation\nSpecial/bespoke orders\nKey customre workflows\nOrder-to-despatch workflows\nReturns & credits\nCustomer account setup\nE-commerce operational processes\nAdditional Responsibilities\nProject & Change Management\nLead operational improvement projects with clear plans, owners, deadlines and outcomes.\nMaintain improvement tracker and report progress.\nEnsure changes are implemented, embedded and measured.\nSupport wider transformation projects.\nFinance & Commercial Operations\nResolve operational issues affecting credits, invoices, accounts and margin leakage.\nIdentify processes causing unnecessary cost or write-offs.\nUse data to quantify commercial impact and support profitability improvements.\nGrowth & Customer Development\nWork with Sales and Product Management to identify operational opportunities that support growth.\nEngage customers to identify operational improvements that increase share of wallet.\nProject-manage customer-specific operational initiatives.\nIntroduce value-added services and customised fulfilment where appropriate.\nOperational Risk & Stability\nIdentify operational risks affecting customer service, revenue or GP.\nDevelop preventative actions and contingency plans.\nImprove resilience across fulfilment and supply chain.\nEnsure critical processes have controls and documentation.\nKey Measures of Performance:\nOwn Operational Performance & Service Levels Take full ownership of operational performance, driving accountability across all teams to consistently achieve Cables & Connectivity service KPIs (on-time despatch, accuracy, fulfilment).\nProactive Customer Experience & Escalation Reduction Shift the organisation from reactive problem-solving to proactive operational management, reducing escalations and repeat complaints while improving customer satisfaction.\nDeliver Improvement Projects & Embed Change Lead strategic operational improvement programmes and IT/system enhancements, ensuring all initiatives have clear owners, timelines and measurable outcomes that stick.\nBuild Scalable, Efficient Processes Develop scalable, repeatable processes that reduce dependency on individuals, eliminate manual/non-value-added activity, and strengthen operational stability and scalability.\nTrusted Cross-Functional Partner for Growth Operate as a trusted partner to Sales, Product Management and Purchasing by removing operational barriers, improving customer experience, and delivering customer-specific operational projects that increase retention and share of wallet.\nCustomer-Led Operational Insight & Solutions Build a deep understanding of customer operational requirements and use data, controls and early-warning indicators to shape service propositions, retention strategies and value-added operational solutions.\nSkills & Personal Attributes\nStrong understanding of distribution and logistics operations.\nProven process improvement capability and experience leading operational change.\nStrong analytical skills, with the ability to interpret operational, commercial and customer data to drive decisions.\nPreferred experience with SAP, Qlik/QVW, CRM or other ERP and analytics tools, with confidence in using data to identify trends, risks and improvement opportunities.\nExcellent communication and stakeholder management, able to influence without formal authority.\nCalm, structured approach to escalation management and issue resolution.\nStrong project management capability, including planning, prioritisation, cross-functional coordination and delivery of complex operational projects.\nHigh level of commercial awareness (service → revenue → GP → profitability).\nConfident working with IT teams to translate operational requirements into practical system improvements.\nCustomer-focused, detail-driven, proactive and resilient.\nDemonstrable leadership capability, driving accountability and improvement across teams.\nExperience within IT distribution or technical environments advantageous.\nKey Traits\nCMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.","description_format":"text","description_chars":6648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T12:56:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:4","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/draytek-operations-specialist-cables-connectivity","json_url":"https://alion.io/job/draytek-operations-specialist-cables-connectivity.json","meta":{"generated_at":"2026-10-13T02:03:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2766389},"rest":"https://alion.io/mcp/rest/get_company?id=2766389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdraytek-operations-specialist-cables-connectivity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdraytek-operations-specialist-cables-connectivity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdraytek-operations-specialist-cables-connectivity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/draytek-operations-specialist-cables-connectivity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdraytek-operations-specialist-cables-connectivity"}]}