{"id":1560543,"url":"https://alion.io/job/dream-2026-2027-donor-database-manager","title":"Donor Database Manager","company":{"id":8978,"name":"DREAM","domain":"dream.com","url":"https://alion.io/company/dream","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":91,"open_postings":30,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:26:37Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-02T02:01:44Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":31},"description":"DREAM seeks a Donor Database Manager to join its Advancement team. Reporting to the Senior Director of Advancement Operations, this individual contributor serves as the primary owner and subject-matter expert for DREAM's donor database, fundraising technology, and data operations, ensuring systems and data effectively support fundraising strategy and growth.\nWorking closely with the Operations and Supporter Engagement Team, frontline fundraisers, Finance, Communications, and IT, this role administers and optimizes Salesforce, oversees gift and revenue operations, develops reporting and analytics, and identifies opportunities to leverage automation and AI-enabled solutions to improve data quality, decision-making, and operational efficiency.\nResponsibilities\nDonor Database & Salesforce Administration\nServe as the primary administrator and functional owner of Salesforce for Advancement, ensuring the system effectively supports fundraising strategy and operations.\n\nManage Salesforce configuration, user access, campaigns, reports, dashboards, workflows, and integrations with third-party fundraising platforms.\n\nOversee data management and quality, including imports/exports, deduplication, record maintenance, data standards, governance, and recurring quality controls.\n\nMonitor database health, security, system performance, and documentation, partnering with IT and vendors to troubleshoot issues and implement improvements.\n\nServe as the primary point of contact for Advancement Salesforce and donor database support, troubleshooting issues and escalating technical needs as appropriate.\n\nTrain and onboard staff on Salesforce, fundraising technology, data standards, and best practices; maintain user documentation and SOPs; and gather feedback to strengthen system usability and adoption.\n\nData Governance, Gift & Revenue Operations\nOversee gift and pledge processing workflows and data standards, including designations, soft credits, acknowledgments, and campaign attribution.\n\nLead revenue reconciliation and quality-control processes across Salesforce, fundraising platforms, events, and Finance records, proactively identifying and resolving data inconsistencies.\n\nPartner with Finance on audit support, outstanding gifts, in-kind contributions, year-end processes, documentation, and allocation changes.\n\nSupport fundraising events and campaigns through campaign setup, donor and attendee data management, post-event imports, revenue reconciliation, and closeout.\n\nReporting, Analytics & Fundraising Intelligence\nDesign and maintain dashboards, reports, and analytical tools that provide visibility into fundraising revenue, pipeline, campaigns, events, donor engagement, and progress toward goals.\n\nManage recurring Advancement reporting, including pipeline, phase, year-over-year, team, and leadership reporting.\n\nPartner with the Advancement Operations Manager and frontline fundraisers to translate business needs into scalable Salesforce reports, dashboards, and data solutions.\n\nAnalyze fundraising and operational performance, identify trends and data gaps, and surface actionable insights to support planning and decision-making.\n\nFundraising Technology, Automation & AI Innovation\nServe as the functional lead for Advancement's fundraising technology ecosystem, partnering with IT, vendors, and internal stakeholders to evaluate, implement, integrate, and optimize technology solutions based on business needs, user experience, data security, cost, and impact.\nIdentify and implement opportunities to streamline Advancement processes through Salesforce automation, integrations, AI-enabled tools, and scalable workflows, while maintaining appropriate human review and data-quality controls.\nAdditional duties as assigned.\nQualifications\nBachelor’s degree required;\nThree to five years of experience administering Salesforce or a comparable fundraising CRM, preferably within nonprofit development, advancement services, or fundraising operations;\nDemonstrated experience with CRM administration, including data management, reporting, user access, workflows, integrations, and data quality;\nExperience with gift processing, fundraising revenue operations, reconciliation, or donor data management strongly preferred;\nStrong analytical, project management, and problem-solving skills, with the ability to translate complex business needs into scalable data and technology solutions;\nExperience leveraging automation, AI-enabled tools, or emerging technology to improve business processes strongly preferred, with demonstrated curiosity and ability to learn new technologies;\nExceptional attention to detail, commitment to data integrity, and ability to manage multiple priorities independently while collaborating effectively across departments;\nA proactive, service-oriented mindset and strong commitment to DREAM’s mission and values.\nWorking Expectations\nThe Donor Database Manager is part of the Advancement Team, which currently works 3 days in the office and up to 2 days remote, per week (subject to change, and with some weeks requiring more time in-person, for example for donor events).\nSome evening and/or weekend work, for example to prepare for and attend donor events, is required.\nBenefits and Paid Time Off\nWe offer comprehensive benefits including:\nFlexible Medical Health Plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children;\nThe ability to select between a variety of medical plans according to what best suits the employee’s needs;\nDental and vision plans;\nDisability benefits;\nLife insurance;\nUp to 12 weeks fully paid of Parental Leave; \nFlexible spending account options;\nPre-tax commuter benefits (parking and transit);\nFitness and entertainment discounts;\nA variety of support through our employee assistance program (EAP);\nA 403(b) retirement plan with employer matching up to 4% after one year of employment;\nAccess to a professional development fund;\nReferral bonuses;\nAll full-time Network Support employees are eligible for approximately 48 days off throughout the year including holidays, sick days, personal days and summer Fridays;\nBenefits are subject to change.\nCompensation\nDREAM offers a competitive salary commensurate with relevant experience with the potential for an annual performance-based increase. The incoming salary range for this position is $80,000 to $95,000 per year. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications, internal equity, and the budgeted amount for the role. All staff are eligible for annual performance-based increases. 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