{"id":2439631,"url":"https://alion.io/job/dreamtime-learning-school-customer-success-parent-support-executive","title":"Customer Success / Parent Support Executive","company":{"id":3795528,"name":"Dreamtime Learning School","domain":"dreamtimelearningschool.com","url":"https://alion.io/company/dreamtimelearningschool","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":55,"open_postings":78,"ghost_share":0.756,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":300000,"max":400000,"currency":"INR","period":"year","gross":null,"usd_annual":4226},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-17T09:26:14Z","employer_posted_date":"2026-04-17","last_verified_at":"2026-11-03T12:52:59Z","board_verified":true,"closed_at":null,"days_open":200,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":199},"description":"Dreamtime Learning is Hiring: Junior Customer Success / Parent Support Executive - WFO\nWork Location: Hyderabad (RAD, Madhapur)\nWorking Days: Monday to Saturday (9:45 AM - 6:45 PM)\nSalary: ₹360000 to 4 LPA (including PF )\nPositions: 1\nImmediate Joiners Required\nLaptop is Mandatory (BYOD)\nRole Overview:\nWe're looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.\nRequirements:\n1-2 years of customer service experience (Education sector preferred)\nCalling experience is mandatory\nGood communication skills and a helpful attitude\nBasic knowledge of tools like Zoho Desk is a plus\nFreshers with excellent communication skills may also apply\nKey Responsibilities:\nAssist in fee payment follow-ups\nSupport onboarding of students and parents\nCoordinate with academic, sales, and ops teams\nGuide parents and students on processes\nHelp with student kit coordination and delivery tracking\nHandle parent queries via calls and virtual meetings\nMaintain basic reports and documentation\nshe had to go at least 2 to 3 times Hub (Jubilee Hills).\nDesired Skills:\nGood spoken and written English\nFriendly, calm, and professional on calls\nQuick learner with tech adaptability\nTeam player with strong follow-up skills\nInterested candidates can share their CV at [].\nContact: +91 9966099521","description_format":"text","description_chars":1523,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education","E-learning","Primary Education"],"lifecycle":[{"event":"open","at":"2026-10-13T11:43:44Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.103,"p_room":0.28,"age_days":199,"expected_fill_days":22,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":4226,"is_top_pay":false},"html_url":"https://alion.io/job/dreamtime-learning-school-customer-success-parent-support-executive","json_url":"https://alion.io/job/dreamtime-learning-school-customer-success-parent-support-executive.json","meta":{"generated_at":"2026-11-03T15:45:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3795528},"rest":"https://alion.io/mcp/rest/get_company?id=3795528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdreamtime-learning-school-customer-success-parent-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdreamtime-learning-school-customer-success-parent-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdreamtime-learning-school-customer-success-parent-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dreamtime-learning-school-customer-success-parent-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdreamtime-learning-school-customer-success-parent-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2439631}},{"tool":"search_jobs","arguments":{"company":"dreamtimelearningschool.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2439631},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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