{"id":1580584,"url":"https://alion.io/job/dreamtime-learning-school-junior-customer-support","title":"Junior Customer Support","company":{"id":3795528,"name":"Dreamtime Learning School","domain":"dreamtimelearningschool.com","url":"https://alion.io/company/dreamtimelearningschool","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":63,"open_postings":37,"ghost_share":0.622,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":411},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-07T10:12:02Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-02T02:26:44Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":24},"description":"About the job\nWE ARE HIRING | Junior Parent Support Executive\nDreamtime Learning - Online School\nLocation: Hyderabad | Hybrid | Remote\nExperience: 0-2 Years\nCTC: Up to ₹3 LPA\nWorking Days: Monday-Saturday\nLaptop: Personal laptop is mandatory\nWhat you’ll do:\nHandle parent & student queries through calls, WhatsApp & email\nSupport student onboarding and parent engagement\nManage fee follow-ups & renewals\nCoordinate with Academic, Sales, Finance & Operations teams\nTrack student kits and deliveries\nSupport basic sales/renewal opportunities\nMaintain CRM and follow-up records\nMust Have:\nExcellent English + Hindi communication\nPersonal laptop is mandatory\nGood calling, follow-up & coordination skills\nCustomer/parent support mindset\n0.6-2 years experience in Customer Support, EdTech, Education,\n Interested candidates can share their CV to  or 9966099521","description_format":"text","description_chars":883,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning"],"lifecycle":[{"event":"open","at":"2026-10-01T12:54:58Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.45,"age_days":24,"expected_fill_days":16,"reasons":["conf:3","stale_co","win:tail","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dreamtime-learning-school-junior-customer-support","json_url":"https://alion.io/job/dreamtime-learning-school-junior-customer-support.json","meta":{"generated_at":"2026-10-03T01:27:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1487,"day_limit":5000,"remaining_today":3513,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}