{"id":2439644,"url":"https://alion.io/job/dreamtime-learning-school-sr-customer-success-parent-support","title":"Sr Customer Success/ Parent Support","company":{"id":3795528,"name":"Dreamtime Learning School","domain":"dreamtimelearningschool.com","url":"https://alion.io/company/dreamtimelearningschool","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"D","score":54,"open_postings":85,"ghost_share":0.765,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":500000,"max":700000,"currency":"INR","period":"year","gross":null,"usd_annual":7396},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-10-24T07:33:43Z","employer_posted_date":"2024-10-24","last_verified_at":"2026-11-14T02:52:37Z","board_verified":true,"closed_at":null,"days_open":750,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":750},"description":"Dreamtime Leaning Hiring \" Sr Customer Success/ Parent Support ( IC and Team Handling role )\" for Remote\nInterested candidates can share your CV to  or you can reach me 9966099521\nCalling experience is Mandatory\nWork Location : Remote / Hyderabad\nMonday to Saturday Working days ( 9.45am to 6.45pm working hours)\nImmediate joiners required\nZoho desk added advantage\nPosition: 2\nLocation: Remote\nPay: upto 7lpa\nMinimum Experience: 4 Years\nEducation industry preferred\nWe are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students.\nOur clientele consists of parents of students from India and abroad who study with us. Key duties of this role include:\nCollection of fee Payment\nUpselling coursers ( 3rd language ).\nCollaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.\nUtilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding.\nWorking closely with the Content and Training Team to create and execute training modules for parents and students orientation.\nCoordinating with the logistics team to ensure the timely delivery of student kits in India and abroad.\nCommunicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs.\nPreparing reports and documents as required periodically.\nPerforming any other duties and responsibilities assigned as needed.\nQualifications:\nMinimum Requirements:\nExperience managing a team of customer support professionals across India. International experience is a plus.\nExpertise in all aspects of customer support, coupled with a drive to achieve business goals.\nProficiency in using Zoho One and other relevant tools is advantageous.\nAbility to collaborate with cross-functional teams.\nProven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations.\nPersonal Attributes:\nHighly motivated and committed to taking ownership and demonstrating passion for the role\nExcellent interpersonal and communication skills\nStrong analytical skills and proficiency with systems\nOutstanding management skills when working with virtual teams\nSuperb problem-solving abilities and communication skills\nEmpathy and a customer-centric mindset focused on student success\nCertification in communication, persuasion, storytelling, or similar fields is an added advantage.\nJob Type: Full-time\n*Speak with the employer* +91 9966099521","description_format":"text","description_chars":2717,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education","E-learning","Primary Education"],"lifecycle":[{"event":"open","at":"2026-10-13T11:43:44Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.163,"p_room":0.28,"age_days":749,"expected_fill_days":30,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":7396,"is_top_pay":false},"html_url":"https://alion.io/job/dreamtime-learning-school-sr-customer-success-parent-support","json_url":"https://alion.io/job/dreamtime-learning-school-sr-customer-success-parent-support.json","meta":{"generated_at":"2026-11-14T05:51:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3795528},"rest":"https://alion.io/mcp/rest/get_company?id=3795528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdreamtime-learning-school-sr-customer-success-parent-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdreamtime-learning-school-sr-customer-success-parent-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdreamtime-learning-school-sr-customer-success-parent-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dreamtime-learning-school-sr-customer-success-parent-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdreamtime-learning-school-sr-customer-success-parent-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2439644}},{"tool":"search_jobs","arguments":{"company":"dreamtimelearningschool.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2439644},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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