{"id":4193563,"url":"https://alion.io/job/drees-homes-customer-care-coordinator","title":"Customer Care Coordinator","company":{"id":2860309,"name":"Drees Homes","domain":"dreeshomes.com","url":"https://alion.io/company/dreeshomes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mitchell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:02:15Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:02:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nDrees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers-earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.\nWe are proud to be a four-time U.S. Best Managed Company (2022-2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.\nEnrich your career at a company that values integrity, excellence, opportunity, stability, and success.\nHeadquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.\nResponsibilities/Qualifications\nDrees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.Key Responsibilities:\nProvide excellent internal and external customer service\nAnswer reception and customer service calls and determine the appropriate action\nProvide administrative/clerical support for the Customer Care team\nPrepare and maintain customer records, job files and database tracking logs\nFollow-up with customers, subcontractors and vendors as necessary\nPrepare and distribute weekly and monthly reports\nAssist the operations team with accounts payable\nVarious other administrative/clerical duties\nKnowledge and Skills:\nExceptional customer service skills\nProven ability to address tense customer interactions appropriately\nUpbeat and positive/can do attitude\nStrong verbal and written communication skills with great listening skills\nAbility to follow through to a satisfactory conclusion\nStrong computer skills including Word, Excel, and data entry\nMust be organized, detail-minded and adaptable\nRequirements:\n1-3 years previous office/administrative experience\nHigh school degree required; Associates or Bachelor’s a plus\nOffice work experience required\nPrevious experience in the homebuilding industry a plus\nPremier Benefits to Support YOU:\nWe offer a comprehensive benefits package, including:\nMedical, dental and vision\nLife, AD&D, and critical illness insurance\nWellness rewards\n401(k) savings plan\nProfit Sharing\nPaid time off increasing with tenure\nTuition reimbursement\nLong and short disability and Parental leave\nEmployee discount program on the purchase of a Drees Home\nEmployee Assistance Program and much more!\nThis position is not in a call center environment.\nSummary\nEqual Opportunity Employer / Drug Free Workplace\nTo learn more about Drees Homes visit our website www.dreeshomes.com","description_format":"text","description_chars":3049,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T20:02:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-12T21:21:24Z"},"pay":null,"html_url":"https://alion.io/job/drees-homes-customer-care-coordinator","json_url":"https://alion.io/job/drees-homes-customer-care-coordinator.json","meta":{"generated_at":"2026-11-12T21:21:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2860309},"rest":"https://alion.io/mcp/rest/get_company?id=2860309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdrees-homes-customer-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdrees-homes-customer-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdrees-homes-customer-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/drees-homes-customer-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdrees-homes-customer-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4193563}},{"tool":"search_jobs","arguments":{"company":"dreeshomes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4193563},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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