{"id":4193573,"url":"https://alion.io/job/drees-homes-customer-care-manager","title":"Customer Care Manager","company":{"id":2860309,"name":"Drees Homes","domain":"dreeshomes.com","url":"https://alion.io/company/dreeshomes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:02:15Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:02:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nDrees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers- earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.\nWe are proud to be a five-time U.S. Best Managed Company (2022-2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.\nEnrich your career at a company that values integrity, excellence, opportunity, stability, and success.\nHeadquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.\nResponsibilities/Qualifications\nDrees Homes is seeking candidates for the position of Customer Care Manager for our growing San Antonio, TX Division. This position is responsible for the leadership, coordination, administration, training and management of all Customer Care personnel and processes to provide quick response and resolution to all homeowner concerns.\nKey Responsibilities:\nEnsure a quick response and resolution to all homeowner inquiries and work ordersHire and direct employees to properly staff the Customer Care DepartmentTrain and manage Customer Care Representatives in all aspect of the job and expectationsAudit the quality, accuracy, and proper presentation of Home Quality Inspections, New Home Presentations and 90-day Follow UpsComplete all work orders within 14 days of initial home visitPersonally meet with homeowners as necessary to provide outstanding customer servicePrepare and control the annual Customer Care expense budgetDirect and communicate with Trade PartnersAttend Division meetings\nKnowledge and Skills:\nAbility to diplomatically and effectively handle stressful customer situations, including conflict resolutionExcellent written and verbal communication skillsProblem solving ability and strong follow-upCustomer oriented with friendly approachable demeanorMust have a positive attitude, be dependable and ethicalStrong organizational and leadership skillsRequirements:\n4+ years previous experience in the homebuilding industryExperience in a customer service related role, preferred\nFamiliarity with construction processes\nGood computer skills with an understanding of homebuilding software systems, helpful\n2-4 year college degree a plus\nPremier Benefits to Support YOU:\nWe offer a comprehensive benefits package, including:\nMedical, dental and vision\nLife, AD&D, and critical illness insurance\nWellness rewards\n401(k) savings plan\nProfit Sharing\nPaid time off increasing with tenure\nTuition reimbursement\nLong and short disability and Parental leave\nEmployee discount program on the purchase of a Drees Home\nEmployee Assistance Program and much more!Excellent salary and bonus potential.\nJoin a special team what works together to make Drees Homes a successful company and a rewarding place to work!\nSummary\nEqual Opportunity EmployerDrug Free WorkplaceTo learn more about Drees Homes, visit our website - www.dreeshomes.com","description_format":"text","description_chars":3307,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T20:02:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T21:22:00Z"},"pay":null,"html_url":"https://alion.io/job/drees-homes-customer-care-manager","json_url":"https://alion.io/job/drees-homes-customer-care-manager.json","meta":{"generated_at":"2026-11-12T21:22:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2860309},"rest":"https://alion.io/mcp/rest/get_company?id=2860309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdrees-homes-customer-care-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdrees-homes-customer-care-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdrees-homes-customer-care-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/drees-homes-customer-care-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdrees-homes-customer-care-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4193573}},{"tool":"search_jobs","arguments":{"company":"dreeshomes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4193573},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}