{"id":4193561,"url":"https://alion.io/job/drees-homes-it-customer-support-specialist","title":"IT Customer Support Specialist","company":{"id":2860309,"name":"Drees Homes","domain":"dreeshomes.com","url":"https://alion.io/company/dreeshomes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mitchell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T20:02:15Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:02:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nDrees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers- earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.\nWe are proud to be a five-time U.S. Best Managed Company (2022-2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.\nEnrich your career at a company that values integrity, excellence, opportunity, stability, and success.\nHeadquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.\nResponsibilities/Qualifications\nDrees Homes is seeking a motivated and customer-focusedCustomer Support Specialist I to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment.\nKey Responsibilities:\nRespond to and prioritize incoming support requests via phone, email, ticketing system, and in person\nCreate, track, and manage incidents and service requests within the IT ticketing system\nInstall, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues\nDiagnose and resolve system failures, malware issues, and other technical problems\nProvide basic troubleshooting support to internal business partners\nAssist with setup, configuration, and maintenance of company equipment including:Computers and laptops\nPrinters and peripherals\nRouters and networking devices\nKiosks and digital signage\n\nTroubleshoot network connectivity issues for endpoints and remote users\nEscalate complex issues to appropriate IT team members when needed\nMaintain and update documentation for systems and applications\nStay current on emerging technologies and tools through training\nSupport IT projects and initiatives as assigned\nKnowledge and Skills:\nStrong troubleshooting and problem-solving skills\nExcellent communication and customer service abilities\nAbility to manage multiple priorities in a fast-paced environment\nBasic understanding of:Windows operating systems\nNetworking concepts\nHardware and peripheral support\n\nExperience with IT ticketing systems is a plus\nA team-oriented mindset with a willingness to learn\nPremier Benefits to Support YOU:\nWe offer a comprehensive benefits package, including:\nMedical, dental and vision\nLife, AD&D, and critical illness insurance\nWellness rewards\n401(k) savings plan\nProfit Sharing\nPaid time off increasing with tenure\nTuition reimbursement\nLong and short disability and Parental leave\nEmployee discount program on the purchase of a Drees Home\nEmployee Assistance Program and much more!\nJoin a special team that works together to make Drees a successful company and a rewarding place to work.\nSummary\nEqual Opportunity Employer / Drug-Free Work Place\nTo learn more about Drees Homes, please visit our website - 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