{"id":2182206,"url":"https://alion.io/job/drew-customer-support-representative","title":"Customer Support Representative","company":{"id":3872578,"name":"Drew","domain":"drew-marine.com","url":"https://alion.io/company/drew-marine","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":920},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-04T08:12:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T02:05:01Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary:\nThe Customer Care Representative (CCR) team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew Marine products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process.\nThis role will operate in an international environment, while working collaboratively with the Account Sales teams, Global Port Coordination, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew Marine products and services.\nPrincipal Duties and Responsibilities: \nAccurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible\nManage customer inquiries - connecting with internal colleagues - communicating Customer issues as needed\nUtilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries\nIdentify Customer requirements with a general understanding of Drew Marine capabilities as communicated through the Sales and Customer Service Team Leaders\nParticipate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics\nCollaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices\nComprehend Drew Marine product lines with a general understanding of product alternatives. Participate in training where offered\nContribute to the documentation of incomplete deliveries or fill rates\nOther tasks and projects as may be assigned from time to time\nRequired / Desired Knowledge, Experiences and Skills:\nUp to 3 years’ good relevant customer service experience\nExperience in Marine or Shipping Industry\nA self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers\nAbility and high level of comfort working in a fast paced environment \nHighly organized\nArticulate with excellent verbal and written communication skills \nAbility to effectively and efficiently interact cross culturally, with awareness to cultural differences \nMicrosoft Office skills, JD Edwards skills desirable or comparable ERP platform experience\nMulti-lingual a plus, may be required dependent on regional needs\nEducation/Certifications:\nAssociates degree or equivalent in job experience required; Bachelor’s degree preferred\nConditions of Employment:\nMust pass a pre-employment background check\nMust pass occupational health screening\n Physical Working Environment:\nThe position works in a climate controlled office environment and requires the ability to sit for extended periods of time.","description_format":"text","description_chars":3013,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Sea Freight"],"lifecycle":[{"event":"open","at":"2026-10-09T15:16:11Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/drew-customer-support-representative","json_url":"https://alion.io/job/drew-customer-support-representative.json","meta":{"generated_at":"2026-10-12T02:05:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3872578},"rest":"https://alion.io/mcp/rest/get_company?id=3872578"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdrew-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdrew-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdrew-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/drew-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdrew-customer-support-representative"}]}