{"id":2499471,"url":"https://alion.io/job/driivz-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":2624358,"name":"Driivz","domain":"driivz.com","url":"https://alion.io/company/driivz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":136000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":236},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:08:43Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T20:31:06Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Description\nAbout the Role\nDriivz is looking for a Technical Customer Success Manager (Technical CSM) to own and develop relationships with strategic enterprise customers.\nThis role combines customer leadership, technical expertise, and business ownership. The Technical CSM will serve as a trusted advisor to customers, helping them maximize the value of the Driivz platform while ensuring successful adoption, integrations, and long-term growth.\nThe ideal candidate has experience managing large enterprise accounts and significant ARR, is comfortable working with APIs and complex SaaS platforms, and can translate technical concepts into clear business outcomes.\nKey Responsibilities\nOwn the relationship with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR.\nAct as the customer’s trusted advisor and primary point of contact, developing strong relationships with both business and technical stakeholders.\nUnderstand each customer’s business objectives, technical environment, and success criteria and build plans to drive adoption and measurable value.\nLead regular customer engagements, including business reviews, technical reviews, roadmap discussions, and success planning.\nDrive customer retention, satisfaction, adoption, and growth while proactively identifying risks and opportunities.\nDevelop a strong understanding of the Driivz platform, architecture, APIs, integrations, and technical capabilities.\nGuide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems.\nPartner with Product, R&D, Support, Operations, and other internal teams to manage technical challenges and ensure successful customer outcomes.\nLead and coordinate complex customer issues and escalations, ensuring clear communication, ownership, and follow-through.\nDeliver technical and functional training to customers, enabling their teams to effectively use and manage the Driivz platform.\nIdentify knowledge gaps and create or improve training materials, best practices, and customer enablement processes.\nTranslate customer requirements and feedback into actionable input for Product and R&D.\nBecome a subject-matter expert on Driivz solutions and the broader EV charging ecosystem.\nRequirements\n4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company.\nProven experience owning and developing large enterprise accounts and high-value ARR portfolios.\nStrong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders.\nStrong technical aptitude and experience working with REST APIs, integrations, and complex software platforms.\nAbility to understand technical architecture and troubleshoot issues across multiple systems and stakeholders.\nExperience leading customer meetings, technical discussions, workshops, and training sessions.\nExcellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences.\nStrong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations.\nExperience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams.\nNice to Have\nExperience in EV charging, e-mobility, energy, utilities, or related industries.\nFamiliarity with EV charging standards and protocols such as OCPP and OCPI.\nExperience with roaming, payments, energy management, or charging-network operations.\nExperience working with enterprise-scale, mission-critical SaaS platforms.\nWhat Success Looks Like\nA successful Technical CSM at Driivz combines customer advocacy with technical credibility. You can sit with a customer’s executive team and discuss business outcomes, then join their technical team and confidently discuss an API integration or platform challenge.\nYou take ownership of your customers, understand their business and technology, proactively identify risks and opportunities, and make sure they are getting measurable value from Driivz.","description_format":"text","description_chars":4212,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:34:32Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":0.9,"age_days":14,"expected_fill_days":28,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/driivz-technical-customer-success-manager","json_url":"https://alion.io/job/driivz-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-24T21:27:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2624358},"rest":"https://alion.io/mcp/rest/get_company?id=2624358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdriivz-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdriivz-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdriivz-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/driivz-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdriivz-technical-customer-success-manager"}]}