{"id":3771448,"url":"https://alion.io/job/drinkpak-analyst-it-support-and-network","title":"Analyst, IT Support and Network","company":{"id":4418007,"name":"DrinkPAK","domain":"drinkpak.com","url":"https://alion.io/company/drinkpak","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:42:45Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T02:12:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.\nPOSITION DESCRIPTION: The Analyst, IT Support and Network provides frontline technology support at our Texas co-packing facility. This hands-on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.\nBENEFITS: The wellbeing of our team members and their families is critically important to us. As part of this commitment, we offer:\nPPO medical, dental and vision insurance for our employees AND their dependents, 100% paid by the Company \nA cell phone stipend \nAnnual discretionary bonus \n401(k) match program, pet insurance, life insurance and more \nLOCATION: The position is based at DrinkPAK’s Beverage Manufacturing Facility in Philadelphia, Pennsylvania.\nTYPE: Full Time; Salaried / Exempt\nRESPONSIBILITIES\nSet up, configure, and image desktop and laptop computers for new and existing users\nInstall, configure, and troubleshoot networked and local printers and peripheral devices\nTroubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment\nSupport and troubleshoot IP camera systems and video surveillance connectivity\nPerform hardware break/fix tasks including component replacement and equipment swaps\nMaintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform\nProvide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed\nAssist with cabling, patch panel organization, and basic network closet upkeep\nSupport onboarding of new employees with workstation setup and basic system access\nMaintain inventory of IT consumables, spare hardware, and peripheral stock\nFollow IT security policies, acceptable use standards, and change management procedures\nSupport periodic IT projects as directed, including infrastructure upgrades and equipment refreshes\nResponsibilities may change; team members may be required to perform other tasks not specifically mentioned\nQUALIFICATIONS\nHigh school diploma or GED; Associate's degree in IT, Computer Science, or related field preferred\nAt least 1-3 years of hands-on IT support experience in a corporate or industrial environment\nWorking knowledge of Windows 10/11 desktop, Windows Server, enterprise network gear\nFamiliarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basics\nExperience setting up and troubleshooting printers, cameras, and peripheral devices\nStrong troubleshooting mindset with the ability to work independently\nClear verbal and written communication skills\nAbility to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse setting\nExperience in a food & beverage manufacturing, co-packing or warehouse environment preferred\nExposure to IP camera systems (Meraki, Hanwha, or similar) preferred\nFamiliarity with ITSM ticketing platforms (ServiceNow, Freshservice, or similar) preferred\nOUR VALUES\nOur company’s culture is guided by our shared values of Speed, Intensity, and Purpose. These values are demonstrated in the following ways based on the role within the organization.\nSpeed: Take the initiative to promptly identify and address potential issues or opportunities. Maintain a sense of urgency in your work, completing tasks efficiently.\nIntensity: Remain resilient in the face of challenges and setbacks by possessing a positive attitude, persevering through obstacles, and demonstrating adaptability in your approach.\nPurpose: Take ownership of your responsibilities, and value the input and skillsets of your peers by working together as One PAK.\nABOUT DRINKPAK\nDrinkPAK is the premiere manufacturer of canned beverages in North America. As producers of the largest and fastest-growing alcoholic and non-alcoholic beverages in the world, DrinkPAK provides full-service support for procurement, batching, processing, filling, packaging, warehousing, and distribution. Founded in 2020, DrinkPAK has revolutionized canned beverage manufacturing by offering extreme capacity and format flexibility through cutting-edge technology and a commitment to the best talent in the industry. For more information, visit www.drinkpak.com.\nWORKING CONDITIONS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nThe employee frequently is required to talk and hear, in person, via video conferencing (e.g., Zoom, Microsoft Teams, Google Meet, etc.), and telephonically. \nThe employee is frequently required to reach with hands and arms. \nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. \nThe employee is frequently required to stand and walk, and is frequently required to sit. \nOccasional off-hours or weekend support may be required during maintenance windows or project activities","description_format":"text","description_chars":5833,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Electronics Manufacturing","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-04T21:42:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/drinkpak-analyst-it-support-and-network","json_url":"https://alion.io/job/drinkpak-analyst-it-support-and-network.json","meta":{"generated_at":"2026-11-08T12:16:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418007},"rest":"https://alion.io/mcp/rest/get_company?id=4418007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdrinkpak-analyst-it-support-and-network"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdrinkpak-analyst-it-support-and-network"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdrinkpak-analyst-it-support-and-network"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/drinkpak-analyst-it-support-and-network\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdrinkpak-analyst-it-support-and-network"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3771448}},{"tool":"search_jobs","arguments":{"company":"drinkpak.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3771448},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}