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We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.\nWe are looking for a proactive and detail-oriented Customer Support Agent to join our international support team\n\nThe ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.\nRequirements\nMust-have\n- Advanced proficiency in English (Written) - C1\n- Minimum of 2 years of experience in customer support\n- Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.)\n- Strong self-organizational skills and hight level of responsibility\n- Ability to manage multiple issues/projects and exceptional communication skills\n- Flexibility and adaptability to fast-changing environment\nNice-to-have\n- Previous experience in a SaaS business environment is highly desirable\n- Previous experience with LinkedIn/Sales automation tools would be perfect\nResponsibilities:\n- Respond to customer inquiries via live chat and email\n- Resolve technical issues and escalate bugs or complex problems to relevant teams\n- Successfully onboard new users and ensure they are getting the most out of our platform\n- Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings\n- Maintain high standards of customer service by providing outstanding assistance\n- Working hours: 4 PM - 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