{"id":1772679,"url":"https://alion.io/job/driscolls-technical-account-manager","title":"Technical Account Manager","company":{"id":1757024,"name":"Driscoll's","domain":"driscolls.com","url":"https://alion.io/company/driscolls","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maidstone, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T03:36:23Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About the Opportunity\nAre you passionate about fresh produce, product quality and building strong relationships with leading UK retailers? Do you enjoy working at the intersection of technical expertise, commercial priorities and customer satisfaction?As our Technical Account Manager, you will manage the technical and quality relationship with key retail customers in the United Kingdom. You will ensure that our berries consistently meet retailer specifications, legal requirements and our own high-quality standards.\nYou will act as the technical link between our retail customers, growers, packhouses and internal teams. Your focus will be on delivering excellent product quality, maintaining food safety and compliance, resolving technical challenges and identifying opportunities for continuous improvement.\n\nResponsibilities\nIn this varied and customer-focused position, you will:\nAct as the main technical point of contact for assigned UK retail customers.\nBuild strong relationships with retailer technical teams and create alignment around quality, compliance and innovation.\nLead the technical preparation and follow-up of retailer audits, customer visits and seasonal reviews.\nInterpret customer technical policies and help implement these requirements throughout the supply chain.\nMonitor product quality and performance data, identify trends and coordinate corrective and preventive actions.\nManage product complaints, rejections and non-conformances, ensuring thorough investigations and timely resolutions.\nWork closely with UK and international growers to ensure compliance with legal, retailer and certification requirements.\nVisit growers, suppliers and packhouses to review quality, food safety and compliance practices.\nProvide technical support and guidance to growers, including preparation for customer and retailer audits.\nSupport new product development and varietal development based on customer needs and consumer trends.\nContribute to sustainability initiatives relating to packaging, pesticide reduction and carbon footprint.\nMaintain accurate specifications, certificates, audit documentation and other technical records.\nPrepare and present technical reports, performance updates and improvement plans.\n\nCandidate Profile\nYou communicate clearly and confidently with customers, growers and colleagues. You are comfortable addressing technical challenges, coordinating different stakeholders and translating complex requirements into practical actions.\nYou enjoy taking ownership, working independently and creating solutions that improve quality and customer satisfaction. At the same time, you understand that the best results come from close collaboration across Commercial, Technical, Agronomy and Operations teams. \n\nWhat you bring\nWe are looking for someone who combines strong technical knowledge with excellent communication and relationship-building skills.\nYou ideally bring:\nA degree in Food Science, Agriculture, Horticulture or a related discipline, or equivalent relevant industry experience.\nApproximately 2 to 5 years of experience in a technical or quality assurance role within fresh produce.\nExperience working with soft fruit or berries would be a strong advantage.\nProven experience managing technical relationships with UK retailers.\nGood knowledge of fresh produce quality, post-harvest handling and shelf-life challenges.\nKnowledge of food safety, compliance and audit standards such as HACCP, BRCGS and GLOBAL G.A.P.\nFamiliarity with UK retailer technical standards and systems, such as Tesco TFMS, M&S Select Farm or Morrisons OPs.\nStrong aroactive approach.\nThe ability to balance product quality, customer service and commercial priorities.\nConfidence using Excel, PowerPoint, retailer portals and technical specification systems.\nA full UK driving licence and flexibility to travel throughout the United Kingdom, with occasional international travel. \nWhat we offer\nA varied and highly visible technical position within an international fresh produce business. You will work closely with major UK retailers, growers and experienced colleagues across different functions and countries.\nThe role offers a hybrid working environment, combining home and head office working","description_format":"text","description_chars":4230,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-03T15:45:44Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.559,"p_room":0.9,"age_days":8,"expected_fill_days":23,"reasons":["conf:1","stale_co","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/driscolls-technical-account-manager","json_url":"https://alion.io/job/driscolls-technical-account-manager.json","meta":{"generated_at":"2026-10-11T04:24:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3019,"day_limit":5000,"remaining_today":1981,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757024},"rest":"https://alion.io/mcp/rest/get_company?id=1757024"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdriscolls-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdriscolls-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdriscolls-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/driscolls-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdriscolls-technical-account-manager"}]}