Senior Team Lead

Core Responsibilities

• Daily Operations & Task Allocation
  • Manage daily warehouse activities, including inbound receiving, put-away, order picking, packing, and outbound dispatch.
  • Assign daily shifts and tasks to warehouse operatives, forklift drivers, and material handlers based on workload capacity.
  • Act as the single point of contact on the floor for urgent operational or driver-coordination issues.
• Inventory Control & Stock Accuracy
  • Conduct regular physical inventory counts, cycle counts, and reconciliation audits.
  • Track and resolve short/over shipments, pending transfer orders, and stock discrepancies.
  • Maintain clean, accurate data inside Enterprise Resource Planning (ERP) or Warehouse Management Systems
• Team Supervision & Development
  • Monitor staff attendance, performance, and daily output against operational targets.
  • Onboard, train, and mentor new warehouse or logistics team members.
  • Conduct performance feedback and support conflict resolution on the floor.
• Safety, Compliance & Facility Upkeep
  • Enforce health, safety, and environmental (HSE) regulations and proper manual-handling procedures.
  • Oversee facility security, cleanliness, and proper storage of materials (including hazardous goods where applicable).
  • Perform routine equipment and machinery safety checks.
• Reporting & Collaboration
  • Track Key Performance Indicators (KPIs) such as turnaround times (TAT), delivery accuracy, and damage rates.
  • Coordinate with transport partners, central warehouses, and internal customer service teams.
  • Report shift updates, productivity metrics, and escalations to the Warehouse Manager.