{"id":1668310,"url":"https://alion.io/job/drivetime-support-team-specialist","title":"Support Team Specialist","company":{"id":2430651,"name":"- DriveTime®","domain":"drivetime.com","url":"https://alion.io/company/drivetime-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-03T23:39:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"What’s Under the Hood\nDriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.\nThat’s Nice, But What’s the Job?\nIn short, the Support Specialist is responsible for injecting and processing repair requests, uploading documentation and coordinating tow requests submitted by business partners, customers, and internal departments. Facilitating communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer.So, What Kind of Folks Are We Looking for?\nPassionate and goal oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals.\nExcellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences.\nAgile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must.\nPlays well with others. You will be working in a high-functioning team environment. We work together and we win together.\nWorks well in a time crunch. There will be multiple time-sensitive requirements, and you will need the ability to meet deliverable due dates.\nFantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution.\nDetail-Oriented: This role involves processing exceptions, uploading documents, and coordinating logistics. A keen eye for detail is essential to ensure accuracy and efficiency.\nFeedback-Driven: We value proactiveness in seeking and giving feedback to peers, business partners, and leadership. This focus on open communication helps us adapt and continuously improve our processes.\nThe Specifics.\nHigh School diploma (required), Bachelor or Associate degree is preferred.\nExperience working in an administrative role.\nMeets quality production expectations, while maintaining high level of accuracy.\nComfortable balancing multiple tasks while using a variety of computer systems.\nCommitment to teamwork and personal growth.\nSo What About the Perks? Perks matter\n Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.\nMedical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. \n But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.\nGrowth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.\nTuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.\nWellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!\nGratitude is Green. We offer competitive pay across the organization, because, well… money matters!\nConsistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.\n\nGame Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.\nIn-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!\nEnjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! \nWe Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! \n Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!\nAnything Else? Absolutely.\nDriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!\nHiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.\nAnd when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!","description_format":"text","description_chars":5688,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Home office","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T06:16:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:11","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/drivetime-support-team-specialist","json_url":"https://alion.io/job/drivetime-support-team-specialist.json","meta":{"generated_at":"2026-10-04T02:05:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2912,"day_limit":5000,"remaining_today":2088,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}