{"id":2889253,"url":"https://alion.io/job/drivewhip-service-manager","title":"Service Manager","company":{"id":673785,"name":"Drivewhip","domain":"drivewhip.com","url":"https://alion.io/company/drivewhip","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-19T22:18:45Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T22:30:03Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"We are seeking a high-performing, safety-conscious Service Manager to lead our onsite operations. In this role, you will act as the conductor of our service center, bridging the gap between complex technical repairs and rapid fleet logistics.\nYou will directly manage two critical teams: Technicians (focused on diagnostics, and structural repairs) and Fleet Associates (focused on vehicle readiness, inventory, and logistics). Your goal is to build a culture of precision, efficiency, and absolute safety while ensuring our fleet remains on the road and performing at world-class standards.\nEssential Duties and Responsibilities (include, but are not limited to the following) :\nTechnical Leadership & Shop Management\nEnsure all diagnostic tests, structural repairs, and component replacements (body, frame, suspension, electrical) meet strict OEM and safety standards.\nManage the daily flow of the shop, prioritizing repair tickets to minimize downtime and assisting technicians with root-cause analysis on complex mechanical issues.\nEnforce rigorous safety protocols, specifically regarding the handling of high-voltage components and EV-specific systems.\nEnsure the team has access to maintained, advanced tooling and follows approved repair procedures.\nManaging Fleet Logistics & Readiness\nOperational Flow: Oversee the vehicle check-in/check-out process, ensuring seamless handoffs between the fleet team and the repair team.\nInventory Control: Monitor vehicle availability, track maintenance schedules, and ensure accurate documentation for the entire fleet.\nQuality Assurance: Hold the fleet team accountable for the cosmetic condition, cleanliness, and road-readiness of every vehicle.\nCoordination: Act as the liaison between the service floor and operations, ensuring fleet availability meets business demand.\nPeople Management & Culture\nCoach technicians and associates, identifying training gaps and fostering career development.\nMonitor KPIs regarding repair turnaround time, fleet utilization, and repair accuracy.\nMaintain a professional, organized, and collaborative workspace that encourages effective communication between estimators, parts associates, and technicians.\nEducation and Experience:\n5+ years of automotive service management experience, preferably with a focus on Electric Vehicles (EV) and/or fleet operations.\nStrong understanding of automotive systems (drivetrain, suspension, electrical) and collision repair workflows. Prior experience with Tesla or high-voltage systems is a strong plus.\nProven ability to manage diverse teams (technical vs. logistical) and resolve conflicts effectively.\nProficiency with shop management software, inventory tracking systems, and diagnostic tools.\nExceptional communication skills, ability to work under pressure, and a proactive problem-solving mindset.\nWork Environment:\nThis role involves standing for extended periods, using hand and power tools, and working around machinery, and automotive fluids. The environment can be noisy and fast paced, requiring adherence to safety protocols. \nPhysical Demands:\n Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.\n Ability to lift and carry up to 15 pounds, if required.\n Reasonable accommodations will be made for qualified individuals with disabilities.\nEqual Employment Opportunity:\nWhip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nConsistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at  to request an accommodation.\nThis EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.\nCompliance with Laws:\nWhip employees are expected to comply with all federal, state, and local laws.\nDisclaimer:\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time.\nAcknowledgment:\nEmployee to acknowledge receipt and understanding of the job description.\nSalary:\n$60,000 - $75,000, depending on experience.","description_format":"text","description_chars":5328,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-20T01:19:11Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.842,"p_room":0.945,"age_days":8,"expected_fill_days":20,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/drivewhip-service-manager","json_url":"https://alion.io/job/drivewhip-service-manager.json","meta":{"generated_at":"2026-10-28T23:17:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673785},"rest":"https://alion.io/mcp/rest/get_company?id=673785"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdrivewhip-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdrivewhip-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdrivewhip-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/drivewhip-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdrivewhip-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2889253}},{"tool":"search_jobs","arguments":{"company":"drivewhip.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2889253},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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