{"id":1791791,"url":"https://alion.io/job/drivex-call-centre-trainer","title":"Call Centre Trainer","company":{"id":6207,"name":"DriveX","domain":"drivex.in","url":"https://alion.io/company/drivex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":930},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:55:44Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-05T02:13:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nDriveX Direct is looking for a passionate and experienced Trainer to build a high-performing Tele calling team. The Trainer will be responsible for onboarding new hires, delivering process and sales training, conducting quality audits, coaching agents, and driving continuous improvement across the Seller Success, Retail, and VAS teams. \nThe role will ensure every agent is equipped with the knowledge, skills, and confidence to deliver an exceptional customer experience while achieving business goals.\nKey Responsibilities\nTraining & Capability Development\nConduct induction, onboarding, and certification programs for all new hires.\nDeliver training on the complete DriveX Direct seller and buyer journey, including Inspection Scheduling, C2C Listing, Dealer Auction (DAP), Paid Seller Packages, Retail Confirmation, RC Transfer, Retail Finance, CRM processes, and SOPs.\nConduct refresher training sessions and support agents during their nesting period.\nLead training for new product launches, CRM enhancements, and process changes before implementation.\nQuality Assurance & Coaching\nConduct regular call audits across Seller Success, Retail, and VAS teams using the defined QA scorecard.\nConduct calibration sessions with Team Leaders to ensure consistent quality evaluation.\nIdentify knowledge and performance gaps through QA audits, KPI reviews, and business metrics.\nProvide structured one-on-one coaching, feedback sessions, and Performance Improvement Plans (PIPs) for low-performing agents.\nTrack coaching effectiveness and ensure continuous improvement in quality and conversion metrics.\nKnowledge Management\nDevelop and maintain training decks, SOPs, process manuals, calling scripts, objection handling guides, quality scorecards, assessments, FAQs, and knowledge repositories.\nEnsure all training content remains updated with the latest business and process changes.\nPerformance Improvement\nAnalyze operational metrics and QA findings to identify training opportunities.\nWork closely with Operations to improve conversion, productivity, customer experience, and process compliance.\nRecommend process improvements based on audit findings and customer feedback.\nStakeholder Management\nCollaborate with Operations, Product, CRM, Quality, HR, and Business Excellence teams to ensure training programs remain aligned with business objectives and operational changes.\nRequirements\nKey Skills\nExcellent communication, presentation, and facilitation skills.\nStrong coaching, mentoring, and people development abilities.\nGood understanding of quality frameworks and call auditing.\nAnalytical mindset with the ability to identify performance gaps using data.\nStrong documentation and content development skills.\nProficiency in CRM platforms and Microsoft Office/Google Workspace.\nAbility to manage multiple training initiatives in a fast-paced environment.\nExperience & Qualification\nGraduate in any discipline.\n3 - 5 years of experience in Training, Learning & Development, Quality, or Coaching within a tele calling/ contact center environment.\nExperience in designing training programs, conducting call audits, and coaching customer-facing teams.","description_format":"text","description_chars":3170,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Shared Mobility","Secondhand"],"lifecycle":[{"event":"open","at":"2026-10-03T17:55:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:0","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/drivex-call-centre-trainer","json_url":"https://alion.io/job/drivex-call-centre-trainer.json","meta":{"generated_at":"2026-10-05T02:19:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3068,"day_limit":5000,"remaining_today":1932,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}