{"id":345959,"url":"https://alion.io/job/droneshield-field-service-engineer-2","title":"Field Service Engineer","company":{"id":60436,"name":"DroneShield","domain":"droneshield.com","url":"https://alion.io/company/droneshield","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warrenton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T01:30:43Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T14:18:48Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":56},"description":"Work with cutting-edge AI technology that helps make the world a safer and more secure place. DroneShield (ASX:DRO) develops market-leading counter-drone solutions used by military organisations, government agencies, airports, critical infrastructure operators, and law enforcement operating in some of the most challenging and high-stakes environments in the world. Employees work at the forefront of innovation, solving complex technical problems and delivering mission-critical capabilities where performance, reliability, and speed matter. \nAs an ASX200-listed company and the world's only publicly listed pure-play counter-drone business, DroneShield is experiencing rapid growth. Revenue increased from A$57 million in 2024 to more than A$217 million in 2025, supported by record profitability, a global sales pipeline exceeding A$2.5 billion, and annual R&D investment of over A$50 million. \nSince 2017, DroneShield has grown from 11 employees to more than 550 globally, with operations across Australia, the United States, Europe, and the Middle East, supporting customers in over 70 countries. \nDroneShield's U.S. headquarters in Warrenton, Virginia, supports American customers through locally based R&D, sales, customer support, and engagement with defence and security stakeholders. \nAbout the role \nThe Field Service Engineer is responsible for the deployment, installation, and ongoing support of advanced technical systems in customer environments. This role partners cross-functionally with Sales, Product Development, and Operations to ensure successful system delivery, performance, and customer satisfaction from pre-sales through post-installation support.\nThis position is ideal for a technically skilled, proactive professional who thrives in customer-facing environments, enjoys solving complex problems, and is comfortable navigating dynamic and sometimes ambiguous situations.\nResponsibilities, Duties and Expectations \nCustomer Engagement & Support\nServe as the primary technical point of contact throughout the customer lifecycle\nSupport Sales with technical consultations, system design reviews, and proposal validation\nDeliver system demonstrations, evaluations, and end-user training\nProvide remote and on-site technical support and troubleshooting\nBuild strong relationships with customers across varying technical backgrounds\nCapture and communicate customer feedback to internal stakeholders\nSystem Installation & Delivery\nPlan, coordinate, and execute installation of complex, multi-component systems\nPerform system configuration, commissioning, testing, and validation\nSupport deployments, upgrades, and ongoing maintenance activities\nEnsure adherence to safety, compliance, and operational standards\nTechnical Troubleshooting & Support\nDiagnose and resolve technical issues independently whenever possible\nEscalate complex issues with clear documentation and context\nPerform root-cause analysis and support long-term resolution efforts\nContribute to system reliability and performance improvements\nCollaboration & Product Support\n Act as the “voice of the customer” to Product and Engineering teams\nSupport product validation, testing, and software releases\nCollaborate with internal teams and third-party vendors for successful delivery\nAssist in demo environments and internal testing initiatives·\nDocumentation & Continuous Improvement\nMaintain accurate service records, reports, and technical documentation\nDevelop clear, structured documentation for processes and support activities\nIdentify opportunities to improve service efficiency and delivery\nContribute to knowledge-sharing and internal training efforts\nTechnical Development\nParticipate in training programs and hands-on field experience\nStay current with emerging technologies, tools, and industry best practices\nSupport internal systems, test environments, and demo equipment\nQualifications, Experience and Skills \nCustomer Engagement & Support\nServe as the primary technical point of contact throughout the customer lifecycle\nSupport Sales with technical consultations, system design reviews, and proposal validation\nDeliver system demonstrations, evaluations, and end-user training\nProvide remote and on-site technical support and troubleshooting\nBuild strong relationships with customers across varying technical backgrounds\nCapture and communicate customer feedback to internal stakeholders\nSystem Installation & Delivery\nPlan, coordinate, and execute installation of complex, multi-component systems\nPerform system configuration, commissioning, testing, and validation\nSupport deployments, upgrades, and ongoing maintenance activities\nEnsure adherence to safety, compliance, and operational standards\nTechnical Troubleshooting & Support\nDiagnose and resolve technical issues independently whenever possible\nEscalate complex issues with clear documentation and context\nPerform root-cause analysis and support long-term resolution efforts\nContribute to system reliability and performance improvements\nCollaboration & Product Support\nAct as the “voice of the customer” to Product and Engineering teams\nSupport product validation, testing, and software releases\nCollaborate with internal teams and third-party vendors for successful delivery\nAssist in demo environments and internal testing initiatives\nDocumentation & Continuous Improvement\nMaintain accurate service records, reports, and technical documentation\nDevelop clear, structured documentation for processes and support activities\nIdentify opportunities to improve service efficiency and delivery\nContribute to knowledge-sharing and internal training efforts\nTechnical Development\nParticipate in training programs and hands-on field experience\nStay current with emerging technologies, tools, and industry best practices\nSupport internal systems, test environments, and demo equipment\nNote for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.\nData Privacy\nDroneShield Group Pty Ltd collects and processes personal information for recruitment and hiring purposes. Where applicable, personal information is processed on the basis of DroneShield's legitimate interests in assessing and selecting candidates for employment. For further information regarding how we collect, use, disclose, store and retain personal information, including your privacy rights, please refer to our Privacy Policy: https://www.droneshield.com/privacy-policy\nThis is an anticipated salary range for this role in Virginia. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location.\n$90,000—$110,000 USD","description_format":"text","description_chars":6678,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Defense","Electronic Warfare","Defense Manufacturing","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-09-05T18:34:01Z"},{"event":"close","at":"2026-10-06T04:14:50Z"},{"event":"reopen","at":"2026-10-22T00:16:42Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.549,"p_room":0.45,"age_days":56,"expected_fill_days":35,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/droneshield-field-service-engineer-2","json_url":"https://alion.io/job/droneshield-field-service-engineer-2.json","meta":{"generated_at":"2026-10-27T17:47:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60436},"rest":"https://alion.io/mcp/rest/get_company?id=60436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdroneshield-field-service-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdroneshield-field-service-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdroneshield-field-service-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/droneshield-field-service-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdroneshield-field-service-engineer-2"}]}