{"id":2607167,"url":"https://alion.io/job/dropboxusercontent-benefits-coordinator","title":"Benefits Coordinator","company":{"id":184999,"name":"Dropboxusercontent","domain":"dropboxusercontent.com","url":"https://alion.io/company/dropboxusercontent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T10:08:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T21:11:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nEFFECTIVE DATE:October2026\nFLSA:Exempt\nJOB TITLE:Benefits Coordinator\nDEPARTMENT:Human Resources\nREPORTS TO:HR Manager\nThe Memphis Area Transit Authority (MATA) is seeking an experienced Benefits Coordinator to support the day-to-day administration of employee and retiree benefits and coordinate employee health and wellness initiatives. This position is an in-office role based in Memphis, TN, and does not offer remote or hybrid work.\nThis is a hands-on role for a benefits professional who is highly organized, detail-oriented, comfortable working across multiple systems, and committed to providing excellent service to employees. The BenefitsCoordinator will play an important role in ensuring benefits are administered accurately and in a timely manner while also helping improve processes as MATA continues to modernize its HR technology and operations.\nKEYRESPONSIBILITIES:\nCoordinate the day-to-day administration of employee and retiree benefit programs, including medical, dental, vision, supplemental benefits, flexible spending accounts, and other applicable voluntary benefit programs.\nProcess benefitenrollments, changes, terminations, qualifying life events, and other benefit transactions.\nServe as a primary resource for employees and retirees regarding benefit eligibility, enrollment, coverage, deductions, and related questions.\nPartner with Payroll to ensure benefit deductions are accurate and resolve discrepancies.\nReconcile benefit enrollment records, payroll deductions, carrier records, and vendor invoices.\nCoordinate operational aspects of annual open enrollment, including employee communications, enrollment activities, vendor coordination, tracking, and post-enrollment reconciliation.\nPresent benefit information during new hire orientation and monitor timely enrollment of new employees.\nCoordinate MATA’s employee health and wellness program, including wellness events, health fairs, screenings, educational programs, and employee engagement activities.\nPartner with benefit carriers, brokers, vendors, and community partners to maximize wellness and educational resources available to employees.\nMaintain accurate benefit information across HR, payroll, carrier, and vendor systems.\nProduce recurring benefit reports and support HR data and reporting needs.\nParticipate in HR technology implementation, testing, data validation, and process improvement initiatives as MATA continues to modernize its HR systems.\nIdentify opportunities to reduce manual processes, improve accuracy, strengthen controls, and enhance the employee benefits experience.\nMaintain appropriate confidentiality and support compliance with applicable benefit and privacy requirements.\nMINIMUM QUALIFICATIONS:\nBachelor’s degree in Human Resources, Business Administration, or a related field preferred; relevant experience may be considered in lieu of a degree. \nThree to five yearsof progressively responsible HR experience with significant experience in employee benefits administration.\nStrong working knowledge of employee benefits and applicable requirements, including HIPAA, COBRA, ACA, ERISA, and ADA.\nExperience with benefit reconciliation, payroll deductions, carrier/vendor systems, and benefits-related data.\nStrong analytical, organizational, and problem-solving skills with exceptional attention to detail.\nAbility to manage multiple priorities and recurring deadlines in a high-volume environment.\nStrong customer-service orientation and ability to communicate complex benefit information clearly.\nExperience working with HRIS, payroll, benefits administration, or carrier systems.\nProficiency in Microsoft Office, particularly Excel.\nAbility to maintain confidentiality and handle sensitive employee information appropriately.\nPREFERREDQUALIFICATIONS:\nExperience coordinating employee health, wellness, or benefits education programs is preferred.\nExperience working with a unionized workforce is preferred.\nPublic-sector or transit experience is a plus.\nWHAT SUCCESS LOOKS LIKE\nThe successful candidate will bring a strong sense of ownership and follow-through to the role. You will be expected to maintain accurate benefits data, meet critical deadlines, resolve employee and vendor issues promptly, complete reconciliations in a timely manner, provide excellent employee service, and help us continuously improve how benefits are delivered.\nStarting salary will be determined based on relevant experience, qualifications, and internal equity.\nDISCLAIMER:\nThe above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 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