{"id":2640358,"url":"https://alion.io/job/dropzone-ai-forward-deployed-engineer","title":"Forward Deployed Engineer","company":{"id":10085,"name":"Dropzone AI","domain":"dropzone.ai","url":"https://alion.io/company/dropzone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-10-15T15:54:41Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T05:14:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Dropzone AI\nDropzone’s mission is to scale cybersecurity beyond human limits, and augment every single human security engineer/analyst with an army of AI security specialists. Humans alone cannot sufficiently protect our digital future, and AI augmentation is the only way for defenders to reclaim the high ground. We are an award winning company disrupting the $200B+ cybersecurity market. \nPowered by Gen AI advancements, our technology offloads repetitive day-to-day work and frees human analysts to focus on real threats and higher-value projects. We are venture-backed, and our team has a rare blend of deep experience across cybersecurity, AI/ML, and SaaS product development. Join us if you want to be on the ground floor of using Gen AI to transform cyber defense. Learn more at www.dropzone.ai.\nAbout the role\nIn this role, you will work across strategic customer accounts to help Dropzone become more trusted, accurate, and embedded in day-to-day security operations. You will work directly with customers, TAMs, Product, Engineering, and security stakeholders to understand each customer’s workflows, policies, escalation paths, exceptions, analyst expectations, and operational goals.\nThis is not a traditional implementation manager role, and it is not a replacement for the TAM. The TAM remains the primary owner of the customer relationship and account management motion. The FDE is not the primary account manager or ticket triage owner. Instead, the Forward Deployed Engineer provides deeper technical and operational support behind the scenes and, when appropriate, directly with customers during onboarding, optimization, large-scale pilots, or high-priority account work.\nYou should expect direct customer interaction in this role, especially with strategic customers during onboarding, optimization, and ongoing tuning work. You should also be comfortable operating behind the scenes with TAMs, Product, and Engineering to review investigations, identify tuning opportunities, build and deploy customer-specific configurations, refine response workflows, and measure whether Dropzone is becoming more useful, trusted, and sticky inside the customer’s SOC.\nYou will also help create continuity from pre-sales discovery through post-sales operationalization for strategic customers, especially where understanding the customer’s environment early can improve the long-term customer experience.\nWhat you'll do\nSupport strategic customer accounts as a technical and operationalization-focused resource.\nPartner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner.\nLead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.\nReview Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve.\nDraft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations.\nConfigure response workflows, notifications, escalation paths, and customer-approved behaviors.\nTranslate customer SOC practices into precise, approved Dropzone behavior.\nHelp customers identify functional alternatives or product-supported paths before escalating product gaps.\nOpen and document internal support or product cases when customer needs cannot be met through existing functionality.\nProduce tuning, efficacy, and operationalization reports for strategic accounts.\nTrack impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators.\nPartner with Product and Engineering to escalate product gaps with clear evidence and customer context.\nBuild repeatable playbooks for customer tuning, operationalization, and long-term maintenance.\nMaintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.\nWhat success looks like\nStrategic customers trust Dropzone outcomes faster.\nCustomers move from initial deployment to meaningful operational use more smoothly.\nCustomer-specific SOC practices are reflected consistently in Dropzone.\nAnalysts spend less time validating repetitive investigations.\nResponse workflows and escalations are mapped to approved customer outcomes.\nTAMs have a strong technical partner who can drive tuning, investigation review, and operationalization work.\nProduct and Engineering receive clearer field signal with customer evidence and operational context.\nStrategic operationalization becomes repeatable, measurable, and scalable.\nDropzone becomes stickier and more embedded in strategic customer environments.\nRequirements\n4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer.\nStrong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.\nTechnical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation.\nAbility to translate ambiguous customer context into precise technical configuration.\nStrong written and verbal communication.\nExcellent judgment around customer requests, product gaps, risk, scope, and escalation paths.\nAbility to manage multiple customer workstreams with strong follow-through.\nComfort working directly with customers as well as operating behind the scenes with TAMs, Product, and Engineering.\nComfortable working in an early-stage environment with ambiguity and high ownership.\nEarly-stage startup mindset. You thrive on ambiguity and move with lightspeed execution\nBeing data-driven is part of your DNA.\nNice to haves\nExperience with SIEM, EDR, SOAR, cloud security, detection engineering, or security automation.\nExperience with APIs, integrations, or workflow automation.\nExperience supporting large enterprise pilots or strategic customer deployments.\nExperience building repeatable customer delivery playbooks.\nExperience working across pre-sales and post-sales motions for strategic accounts.\nWork Environment/Travel\nWe are a 100% remote company where you will work from your home with company-provided equipment to set you up for success. Semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel expected.\nCompensation\nIn the spirit of pay transparency, we are excited to share the base salary range below, exclusive of fringe benefits or potential bonuses. If you are hired at Dropzone your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that hiring at the maximum of the range would not be typical to allow for future and continued salary growth. In addition, all compensation packages include significant above market new hire equity grants because we believe in rewarding long term value creation. We also offer a generous benefits package, including company paid health insurance, 401K Plan with employer match, Self-Managed PTO, parental leave, and more.\nThe pay range for this role is:\n$170,000—$190,000 USD","description_format":"text","description_chars":7499,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-15T18:46:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":68,"reasons":["conf:0","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/dropzone-ai-forward-deployed-engineer","json_url":"https://alion.io/job/dropzone-ai-forward-deployed-engineer.json","meta":{"generated_at":"2026-10-16T09:20:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10085},"rest":"https://alion.io/mcp/rest/get_company?id=10085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdropzone-ai-forward-deployed-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdropzone-ai-forward-deployed-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdropzone-ai-forward-deployed-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dropzone-ai-forward-deployed-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdropzone-ai-forward-deployed-engineer"}]}