{"id":115667,"url":"https://alion.io/job/dropzone-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":10085,"name":"Dropzone AI","domain":"dropzone.ai","url":"https://alion.io/company/dropzone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":105000,"max":120000,"currency":"GBP","period":"year","gross":null,"usd_annual":158914},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"SQL","optional":false},{"name":"IBM QRadar","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-07-07T20:32:50Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-16T05:14:55Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":100},"description":"About Dropzone AI\nDropzone’s mission is to scale cybersecurity beyond human limits, and augment every single human security engineer/analyst with an army of AI security specialists. Humans alone cannot sufficiently protect our digital future, and AI augmentation is the only way for defenders to reclaim the high ground. We are an award winning company disrupting the $200B+ cybersecurity market. \nPowered by Gen AI advancements, our technology offloads repetitive day-to-day work and frees human analysts to focus on real threats and higher-value projects. We are venture-backed, and our team has a rare blend of deep experience across cybersecurity, AI/ML, and SaaS product development. Join us if you want to be on the ground floor of using Gen AI to transform cyber defense. Learn more at www.dropzone.ai.\nAbout the role\nDropzone AI is transforming how Security Operations Centers (SOCs) handle investigations by delivering AI-driven automation and insight. As our Senior Technical Account Manager, you’ll be instrumental in bridging the gap between our technical product and our rapidly growing customer base. This is an ideal role for someone excited about cybersecurity, loves working with customers, and thrives in both technical troubleshooting and proactive relationship management.\nIn this role, you’ll become an expert in how Dropzone integrates into diverse SOC environments. You’ll guide customers through integration setups, assist in troubleshooting complex alerts, andhelp customers maximize the value they derive from Dropzone. You’ll also own the rhythm of customer communication, from planning meetings to documenting outcomes, and ensure an outstanding customer experience.\nAt this stage, this role carries nominal commercial responsibility for contract renewals with a variable compensation component commensurate to expectations.\nWhat you'll do\nTechnical Guidance & Troubleshooting\nServe as a trusted technical advisor for customers using Dropzone, especially security analysts and SOC teams.\nWalk customers through integrations, ensuring successful deployment using our documentation and best practices utilizing Python scripting.\nAnalyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively.\nUse SQL to extract and analyze customer data for troubleshooting or usage insights.\nPartner with engineering to escalate and resolve technical issues as needed.\nCustomer Relationship Management\nManage a book of customer accounts, acting as their primary technical point of contact.\nOrganize and run regular check-ins, including setting agendas and documenting action items.\nHandle customer support requests with urgency and empathy, ensuring timely follow-up and resolution.\nDraft clear, professional communications including status updates, technical explanations, and customer review emails.\nMaintain meticulous records in internal systems to track issues, feature requests, and customer feedback.\nCollaborate with the Head of Customer Success to provide technical insights that inform renewal conversations or business reviews.\nEnablement & Advocacy\nContribute to improving documentation and knowledge bases to help customers self-serve.\nAdvocate internally for customer needs, identifying patterns and opportunities for product improvement.\nAssist with customer enablement, including creating technical guides, FAQs, or training materials.\nRequirements\n2-5 years of experience in a customer-facing technical role (Technical Account Manager, Security Analyst, Solutions Engineer, Customer Success Engineer, etc.) ideally in cybersecurity or enterprise software.\nStrong understanding of the Security Operations Center (SOC) environment, tools, and workflows.\nComfortable explaining and troubleshooting:SIEM and SOAR integrations\nSecurity alert workflows and incident investigation processes\n\nTechnical proficiency in:Reading and editing Python code (even if not from scratch)\nExperience working with APIs or integration tools\n\nExcellent organizational skills, able to juggle multiple accounts and tasks without dropping details.\nSuperb communication skills:Able to translate technical concepts for varied audiences\nProfessional, clear writing for customer emails, documentation, and internal notes\nComfortable working in a startup environment: adaptable, proactive, and eager to build new processes.\n\nNice to have\nExperience using or administering security tools (e.g., Splunk, QRadar, Chronicle, Sentinel, SOAR platforms)\nWriting SQL queries to extract and analyze data\nPrevious experience in customer success or account management roles\nInterest in collaborating on commercial aspects of customer relationships in the future is welcome, but not required. We support career growth into account management or sales for those who wish to explore that path.\nWork Environment/Travel\nWe are a 100% remote company where you will work from your home with company-provided equipment to set you up for success. Semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel expected.\nCompensation\nIn the spirit of pay transparency, we are excited to share the base salary range below. If you are hired at Dropzone your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that hiring at the maximum of the range would not be typical to allow for future and continued salary growth. In addition, all compensation packages include significant above market new hire equity grants because we believe in rewarding long term value creation. We also offer a generous benefits package including optional private dental & medical coverages for employees and dependents, pension with employer contribution, generous holiday leave, and more.\nThe base pay range for this role is:\n£105,000—£120,000 GBP\nThe variable pay for this role is:\n£10,000—£12,000 GBP","description_format":"text","description_chars":6119,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Incident Response","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-07-07T20:32:50Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.785,"p_room":0.44,"age_days":100,"expected_fill_days":68,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":158914,"is_top_pay":false},"html_url":"https://alion.io/job/dropzone-senior-technical-account-manager","json_url":"https://alion.io/job/dropzone-senior-technical-account-manager.json","meta":{"generated_at":"2026-10-16T08:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10085},"rest":"https://alion.io/mcp/rest/get_company?id=10085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdropzone-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdropzone-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdropzone-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dropzone-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdropzone-senior-technical-account-manager"}]}