{"id":663140,"url":"https://alion.io/job/drw-senior-servicenow-developer","title":"Senior Atlassian Engineer","company":{"id":58537,"name":"DRW","domain":"drw.com","url":"https://alion.io/company/drw","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":163,"ghost_share":0.172,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Apex","optional":true},{"name":"Claude","optional":true},{"name":"Git","optional":true},{"name":"JavaScript","optional":true},{"name":"LLM Guardrails","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"MuleSoft","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"SharePoint","optional":true},{"name":"Slack","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-06-04T17:19:37Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T16:32:50Z","board_verified":true,"closed_at":null,"days_open":130,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":130},"description":"DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.\nHeadquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.\nWe operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.\nAs a Senior Atlassian Engineer, you will develop and manage our Atlassian platform (Jira, Jira Service Management, and Confluence) and its integrations, and help business units adopt it into their processes. The role balances deep technical and workflow expertise with strong communication skills. You’ll run the platform like an internal product, not a ticketing system: owning outcomes, modernizing how DRW works, and leading the adoption of AI-native workflows across the firm. \nYou’ll be right at home if you: \nHave 5+ years of experience as a Jira Administrator, Developer, Architect or similar role, supporting Jira, JSM, and Confluence in an enterprise, multi-team environment. \nDeep Jira development expertise, from custom workflows to advanced scripting, ideally in an Agile environment. \nExperience administering and supporting Confluence, including spaces, permissions, templates, and apps. \nExperience migrating Jira and Confluence from Data Center to Cloud, including planning, data validation, and cutover, is a must. \nHands-on experience with Jira Service Management (JSM) and ITSM best practices, including designing and configuring complex service desk workflows. \nExperience building HR and enterprise service workflows in JSM, such as onboarding, offboarding, access requests, and employee case management. \nExperience designing and managing Jira Assets (CMDB), including object schemas, data imports and integrations, and linking assets to service requests and workflows, is a plus. \nExperience with third-party integrations (e.g., Slack, SharePoint, Exalate) and building custom ones using REST APIs, webhooks, and middleware (e.g., MuleSoft, Zapier); scripting in Python, Groovy, or JavaScript is a strong plus. \nComfortable with Git, sandbox-to-production promotion, testing, and change management in a controlled environment. \nHands-on experience building with AI-native tools, such as Rovo, Claude, MCP servers, agent frameworks, and prompt-based workflows, to automate business processes. Practical grasp of AI guardrails such as permissions, data security, and monitoring. \nExcellent communication skills with technical teams, consultants, and business stakeholders. \nAtlassian certifications (e.g., ACP-120 Jira Administrator, ACP-620 Jira Service Management, ACP-420 Confluence Administrator) are highly preferred. \nHave a bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). \nWhat you’ll be working on: \nPlatform Administration: Full support of our Jira and Confluence environments end to end, setting governance and configuration standards that keep the platform scalable and easy to use. \nCloud Migration: Help deliver our Data Center to Cloud migration, from planning through cutover, with minimal business disruption. \nService Management: Build and optimize JSM service desks, Assets (CMDB), and HR workflows (e.g., onboarding, offboarding, case management), streamlining request types, SLAs, and routing so employees get fast, predictable service. \nSystem Integrations: Design and maintain integrations between Atlassian and adjacent business systems (e.g., Slack, HR platforms, identity providers) so data flows reliably and teams avoid duplicate work. \nPlatform Health & Hygiene: Own monitoring, auditing, and data hygiene practices so the platform stays performant, compliant, and audit-ready. \nAutomation & Self-Service: Drive automation and self-service that measurably cuts manual effort, improves the user experience, and scales support without adding headcount. \nAI Enablement: Drive AI adoption on the platform by building and deploying agents, connectors, and prompt-based workflows (e.g., Rovo, Claude, MCP servers) that automate triage, knowledge retrieval, and routine requests, with the guardrails a regulated environment requires. \nPlatform Roadmap: Identify opportunities to modernize internal processes and adopt new Atlassian capabilities, and help shape the platform roadmap with IT leadership. \nStakeholder Partnership: Partner with teams across DRW to understand their needs, align on common processes, and deliver secure, tailored Atlassian solutions. \nConsultant Management: Partner with external Atlassian consultants to ensure deliverables meet business requirements and deadlines. \nThe annual base salary range for this position is $150,000 USD to $200,000 USD depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.\nFor more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.\nCalifornia residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.\n#LI-AA1","description_format":"text","description_chars":6075,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hedge Funds & Alternative Investments"],"lifecycle":[{"event":"open","at":"2026-09-10T21:43:25Z"},{"event":"close","at":"2026-09-15T16:31:52Z"},{"event":"reopen","at":"2026-10-09T21:01:30Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.621,"p_room":0.36,"age_days":130,"expected_fill_days":73,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/drw-senior-servicenow-developer","json_url":"https://alion.io/job/drw-senior-servicenow-developer.json","meta":{"generated_at":"2026-10-13T17:07:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58537},"rest":"https://alion.io/mcp/rest/get_company?id=58537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdrw-senior-servicenow-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdrw-senior-servicenow-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdrw-senior-servicenow-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/drw-senior-servicenow-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdrw-senior-servicenow-developer"}]}