{"id":1366897,"url":"https://alion.io/job/ds-smith-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":1795137,"name":"DS Smith","domain":"dssmith.com","url":"https://alion.io/company/dssmith-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":35,"ghost_share":0,"stale_share":0.657,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thessaloniki, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":43000,"period":"year","method":null,"sample_n":6191},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-01T07:34:04Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Purpose of Role\nPrimary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.\nKey tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.\nThe focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.\nKey Accountabilities & Responsibilities\nDealing with customers (monitoring orders, requests, queries, and complaints)\n\nWorks closely with Sales Representatives to ensure customer satisfaction and problem-solving\n\nCooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer\n\nAssist in Tenders preparation\n\nBuild relationships with customers through follow-up of services\n\nAssist management in developing and reviewing the sales figures\n\nAssist in customized and/or ad hoc reports.\n\nQualities/Attributes\nAbility to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.\nProven track record of performing at a high level in a fast paced customer service environment.\nWorking with Integrated Business Systems.\nSkills\nMicrosoft Office\nWorking knowledge of SharePoint, CRM\nProblem-Solving Abilities\nStrong verbal and written communication skills\nCollaboration and the ability to work effectively within a team\nQualifications: \nEducated to A level standard or equivalent\nEvidence of continuous learning and development\nWe offer:\nA competitive salary based on experience and skills\nExcellent working environment\nPrivate Health Coverage\nTicket restaurant\nWork from the office with flexibility\nContinuous Growth Opportunities\nLearning Fridays\nWellbeing activities\nFresh Fruits Program","description_format":"text","description_chars":2060,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Packaging & Labeling","Packaging Design"],"lifecycle":[{"event":"open","at":"2026-09-28T02:34:29Z"}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.511,"p_room":0.9,"age_days":16,"expected_fill_days":46,"reasons":["conf:18","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ds-smith-customer-service-coordinator","json_url":"https://alion.io/job/ds-smith-customer-service-coordinator.json","meta":{"generated_at":"2026-10-01T10:45:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1957,"day_limit":5000,"remaining_today":3043,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}