{"id":1366958,"url":"https://alion.io/job/ds-smith-digital-workplace-end-user-experience-manager","title":"Digital Workplace & End User Experience Manager","company":{"id":1795137,"name":"DS Smith","domain":"dssmith.com","url":"https://alion.io/company/dssmith-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":36,"ghost_share":0,"stale_share":0.639,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-09-29T18:57:51Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Location - Krakow\nWhy is this job for you:\nDigital Workplace & End User Experience Manager will be a part of the Infrastructure, Security & Services Organisation, reporting directly into the Head of Service Management & Performance.\nThe role will be mainly responsible for the vision, strategy, and operational excellence of the digital tools and services provided to our DS Smith global workforce to ensure that every employee, whether in a corporate office, a manufacturing site, or a home office has a seamless, productive, and secure digital experience.\nYou’ll partner with IT and other business organizations and leaders to shape digital workplace services and drive adoption, satisfaction and operational excellence - from the device in users’ hands to the platforms they rely on.\nYou will:\nDefine and execute the global digital workplace and end-user experience strategy aligned with business goals and digital transformation initiatives\n\nUse analytics and user feedback (surveys, telemetry, UX testing, etc.) to measure end user experience, identify pain points, prioritize improvements and support hardware refresh planning\n\nEnsure that security and compliance are embedded in digital workplace solutions and processes\n\nOversee the transition to Modern Management (Microsoft Intune, Autopilot, etc.) to enable \"Zero-Touch\" deployment globally\n\nRepresent business and employee needs in product selection, roadmap decisions and enterprise architecture discussions\n\nStandardize the digital experience across diverse geographic regions while respecting local legal and linguistic requirements\n\nPartner with HR and Communications to ensure digital tools support employee engagement\n\nLead design and continuous improvement of user journeys, onboarding, device provisioning, support flows, mobile device management and self-service portals to maximize productivity and satisfaction\n\nDrive adoption and change management for new digital workplace tools and practices\n\nManage the digital workplace service model: SLA/KPI definition, vendor relationships and cost optimization\n\nDevelop training, communication and champions programs\n\nPlan and build the employee digital experience roadmap\n\nYou have:\nExperience with managing Digital Employee Experience (DEX) platforms, collaboration platforms (Microsoft 365), endpoint management (Intune, SCCM), VDI/DaaS and service management tools\n\nStrong understanding of ITIL, incident/problem/change management, SLA/KPI governance and ITSM best practices\n\nDemonstrated experience running change/adoption programs, training, and UX testing for enterprise tools\n\nExperience in defining UX strategy, operating model, governance framework, maturity roadmap, and organizational priorities\n\nProven experience in managing vendor relationships\n\nProven experience operating in a multinational environment\n\nUnderstanding of regulatory and compliance frameworks\n\nFluency in English","description_format":"text","description_chars":2909,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Packaging & Labeling","Packaging Design"],"lifecycle":[{"event":"open","at":"2026-09-28T02:34:29Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.331,"p_room":0.44,"age_days":61,"expected_fill_days":46,"reasons":["conf:10","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ds-smith-digital-workplace-end-user-experience-manager","json_url":"https://alion.io/job/ds-smith-digital-workplace-end-user-experience-manager.json","meta":{"generated_at":"2026-09-30T06:28:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4529,"day_limit":5000,"remaining_today":471,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}