{"id":2006635,"url":"https://alion.io/job/dsi-inclusion-technicien-support-hf","title":"Technicien Support (H/F)","company":{"id":3908385,"name":"DSI Inclusion","domain":"dsi-inclusion.com","url":"https://alion.io/company/dsi-inclusion","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Flatchr","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nantes, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22000,"max":27000,"currency":"EUR","period":"year","gross":null,"usd_annual":30382},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-01T07:16:12Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-22T16:48:36Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"DSI, Distribution Services Industriels est une Entreprise Adaptée et inclusive qui a pour vocation la création d'emplois durables et qualifiants pour une majorité de personnes en situation de handicap. Notre métier premier : l'inclusion. Nous proposons du service aux entreprises (sous traitance et co traitance). DSI a été fondée en 1994 et elle est implantée au niveau national : Occitanie, Ile-de-France, Hauts-De-France, Nouvelle Aquitaine, PACA, Pays de la Loire et Auvergne Rhône-Alpes.\nPartenaires des grandes entreprises, nos activités sont regroupées en pôles : Projets numériques, Logistique, Services industriels, Multi-services et Bureautique.\nNos valeurs : inclusion, performance économique et sociale, bienveillance.\nPourquoi nous rejoindre ?\nAu sein des équipes de notre client, vos principales missions seront :\nSupport et assistance aux utilisateurs : diagnostiquer et résoudre les incidents, intervenir à distance ou sur site, et accompagner les collaborateurs dans l’utilisation de leurs outils.\n\nGestion des incidents et amélioration continue : suivre les tickets, analyser les problèmes récurrents et mettre en place des solutions durables pour améliorer la performance globale.\n\nTransfert aux bonnes équipes\n\nTemps de travail hebdomadaire : 35 heures\n\nRisques et contraintes : travail sur écran\n\n*** A compétences égales, priorité aux demandeurs d'emploi en situation de handicap et autres bénéficiaires de l'obligation d'emploi***\nCompétences requises pour le poste : \nJIRA\n\nCompréhension de l’anglais\n\nActivité relativement intense, capacité à évoluer dans un domaine à fort volume de tickets\n\nSavoir évoluer dans un contexte avec manque de cadre\n\nSQL\n\nBonus : expertise PL/SQL","description_format":"text","description_chars":1701,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T12:42:36Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.762,"p_room":0.75,"age_days":20,"expected_fill_days":26,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":30382,"is_top_pay":false},"html_url":"https://alion.io/job/dsi-inclusion-technicien-support-hf","json_url":"https://alion.io/job/dsi-inclusion-technicien-support-hf.json","meta":{"generated_at":"2026-10-22T19:21:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908385},"rest":"https://alion.io/mcp/rest/get_company?id=3908385"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsi-inclusion-technicien-support-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsi-inclusion-technicien-support-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsi-inclusion-technicien-support-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsi-inclusion-technicien-support-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsi-inclusion-technicien-support-hf"}]}