{"id":2006637,"url":"https://alion.io/job/dsi-inclusion-technicien-support-n1n2-tech-cafe-hf","title":"Technicien Support N1/N2 – Tech Café (h/f)","company":{"id":3908385,"name":"DSI Inclusion","domain":"dsi-inclusion.com","url":"https://alion.io/company/dsi-inclusion","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Flatchr","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":110,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orly, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2000,"max":2400,"currency":"EUR","period":"month","gross":null,"usd_annual":32232},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T12:42:36Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-28T00:20:20Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"DSI, Distribution Services Industriels est une Entreprise Adaptée et inclusive qui a pour vocation la création d'emplois durables et qualifiants pour une majorité de personnes en situation de handicap. Notre métier premier : l'inclusion. Nous proposons du service aux entreprises (sous traitance et co traitance). DSI a été fondée en 1994 et elle est implantée au niveau national : Occitanie, Ile-de-France, Hauts-De-France, Nouvelle Aquitaine, PACA, Pays de la Loire et Auvergne Rhône-Alpes.\nPartenaires des grandes entreprises, nos activités sont regroupées en pôles : Projets numériques, Logistique, Services industriels, Multi-services et Bureautique.\nNos valeurs : inclusion, performance économique et sociale, bienveillance.\nPourquoi nous rejoindre ?\nVous assurerez une assistance technique directe auprès des collaborateurs du client au sein du Tech Café. Vous garantirez un support de premier niveau, des conseils et un accompagnement pour les problématiques informatiques. Vous prendrez en charge les processus d’onboarding et d’offboarding, la distribution des équipements et interviendrez sur les migrations lorsque celles-ci ne peuvent être réalisées à distance.\nSupport et conseil aux utilisateurs\n Fournir un support technique de premier niveau pour les problèmes matériels, logiciels et de connectivité.\n Conseiller les collaborateurs sur les bonnes pratiques d’utilisation des outils informatiques.\n Effectuer une analyse initiale et résoudre les incidents avant escalade si nécessaire.\n\nOnboarding et Offboarding\nAccompagner les nouveaux collaborateurs dans la mise en place de leur environnement IT (comptes, équipements, applications).\nAssurer la récupération et la gestion des équipements lors des départs.\n\nGestion des équipements\nDistribuer et configurer les nouveaux ordinateurs portables et périphériques.\nAssurer le remplacement et la mise à jour des équipements si nécessaire.\n\nSupport aux migrations\nIntervenir sur les migrations de données et systèmes lorsque l’exécution à distance n’est pas possible.\nGarantir la continuité des opérations pendant les activités de migration.\n\nExpérience utilisateur\nMaintenir un environnement accueillant et professionnel au Tech Café.\nCommuniquer clairement et assurer une résolution rapide des problèmes.\n\nHoraires de support : plage horaire de 8h00 à 19h00\n\nTemps de travail journalier : 7h00 à 8h00\n\nContraintes du poste : travail sur écran, gestion du stress\n\nPermis B obligatoire\n\n*** A compétences égales, priorité aux demandeurs d'emploi en situation de handicap et autres bénéficiaires de l'obligation d'emploi***\nBonne connaissance des environnements Windows et macOS.\nFamiliarité avec les applications d’entreprise courantes (Microsoft 365, VPN, outils collaboratifs).\nAnglais courant\nExcellentes compétences en diagnostic et résolution de problèmes.\nBon relationnel et sens du service.\nCapacité à travailler de manière autonome et à gérer plusieurs tâches dans un 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