{"id":2007626,"url":"https://alion.io/job/dsi-service-delivery-manager-run-hf","title":"Service delivery manager RUN H/F","company":{"id":3908468,"name":"DSI 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recherchons pour l'un de nos client un Service delivery Manager RUN IT H/F basé en Ile de France (91).\nVos missions :\nGestion de la relation client,suivi de la satisfaction client\n\nSuivi opérationnel au quotidien, Disponibilité de la production\n\nPréparation et rédaction/animation des comités de pilotage\n\nGestion opérationnelle des activités de RUN (MCO/MCS/incidents)\n\nSuivi Incidents critiques, Gestion de crises et Rédaction de Post Incident reports sur les incidents\n\nProduire et communiquer des tableaux de bord par services.\n\nFournir un leadership éclairé et un mentorat en gestion de projet hybride, en partageant des connaissances et des pratiques avec les équipes projet et au-delà\n\nAnalyser les indicateurs de qualité des services Infrastructure\n\nParticiper, en lien avec les clients et les équipes internes, à l’élaboration des plans d’action préventifs, correctifs ainsi que les plans de progrès.\n\nSavoir gérer les opérations de maintenance préventive et corrective.\n\nÊtre en mesure de participer aux CABs\n\nProfil recherché\nProfil:\nIssu d’une formation BAC+3 à BAC+5 en informatique , vous possédez une expérience d’au moins 5 ans.\nCompétences :\nRequises :\nAvoir une expérience en pilotage d'équipe (5 à 10 personnes)\n\nAvoir une expérience d'activités RUN (MCO, MCS, incident) sur des infrastructures techniques (salle blanche, datacenters)\n\nExcellentes compétences en communication écrite et verbale.\n\nCapacité à organiser et coordonner la résolution des problèmes techniques et à communiquer efficacement avec les clients.\n\nBonne capacité d’organisation et de gestion des priorités.\n\nCapacité à travailler en équipe et à collaborer avec d’autres départements.\n\nCapacité à établir et à maintenir des relations solides avec les clients et les fournisseurs de services informatiques","description_format":"text","description_chars":1799,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T12:33:56Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely 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