{"id":2385369,"url":"https://alion.io/job/dsnworldwide-telematics-technical-support-engineer","title":"Telematics Technical Support Engineer","company":{"id":4416159,"name":"Diversified Services Network, Inc.","domain":"dsnworldwide.com","url":"https://alion.io/company/dsnworldwide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":145000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T09:33:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Telematics Technical Support Engineer\nDiversified Services Network, Inc. (DSN) is seeking a full-time Telematics Technical Support Engineer to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!\n\nPosition Overview\nThe Telematics Technical Support Engineer serves as the next-level escalation resource for Tier 2 Customer Support, resolving complex and critical telematics issues across a broad portfolio of heavy equipment products used in industries worldwide. This role combines hands-on technical troubleshooting with dealer support and cross-functional collaboration to drive issue resolution and improve customer outcomes.\n\nKey Responsibilities\nTake ownership of escalated telematics tickets from Tier 2 Customer Support counterparts seeking advanced technical expertise.\nDiagnose and troubleshoot telematics and connectivity issues remotely, working directly with dealers to gather information and implement solutions.\nResolve routine issues independently and escalate critical issues internally, partnering with the Technology Service Engineering team to define guidance and next steps for Engineering.\nCollaborate with peers and cross-functional Product Support and Engineering teams to drive timely resolution of complex issues.\nRequirements\nRequired Qualifications\nBachelor's degree in Computer Science, Software Engineering, or a related field.\n1-2 years of relevant experience; internship experience is accepted.\nBasic understanding of troubleshooting theory.\nElectrical background with the ability to read and interpret schematics.\nUnderstanding of J1939, Ethernet, and Modbus protocols.\nAbility to leverage a variety of data sources, including AI tools, to research and solve technical problems.\nStrong technical communication skills, both written and verbal.\nBenefits\n401(k)\nDental insurance\nVision Insurance\nDisability insurance\nEmployee assistance program\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nPaid Holidays\nPlease follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com\nSalary expectations: 70,000-81,000 per annual","description_format":"text","description_chars":2280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T20:10:37Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dsnworldwide-telematics-technical-support-engineer","json_url":"https://alion.io/job/dsnworldwide-telematics-technical-support-engineer.json","meta":{"generated_at":"2026-10-13T12:26:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416159},"rest":"https://alion.io/mcp/rest/get_company?id=4416159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsnworldwide-telematics-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsnworldwide-telematics-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsnworldwide-telematics-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsnworldwide-telematics-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsnworldwide-telematics-technical-support-engineer"}]}