{"id":3000925,"url":"https://alion.io/job/dsv-account-manager-2","title":"Account Manager","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":18500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"LinkedIn","optional":true}],"status":"closed","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-21T17:34:02Z","board_verified":false,"closed_at":"2026-10-21T17:34:02Z","days_open":40,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":40},"description":"Location: ZAF - Port Elizabeth, Uitenhage Rd (Struandale Facility)\nJob Posting Title: Account Manager - 126897\nTime Type: Full Time\nComputer Literacy: Intermediate - Microsoft office suite\nJob related Requirements:\nMinimum of 2 years experience in a Freight Forwarding environment end to end process.\nMinimum of 2 years experience working in a client retention capacity\nAdded Advantages for the Role:\nClient Liaison, Forwarding Experience, Proven track record, experience in managing freight RFQ's and tenders\nMain Purpose of the role:\nTo ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.\nDuties and Responsibilities:\nDAILY\nAssist with any queries customers may have and work with operations in updating and resolving as required.\nAssist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.\nUpdating and maintaining CRM system (MS Dyanmics).\nWEEKLY\nWeekly operational meetings with customers.\nWeekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).\nFacilitating operational meetings between client and DSV operational controllers.\nIdentifying opportunities for extension business growth / insurance / customs consultancy. \nKeep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information.\nMONTHLY\nCompiling monthly management reports and present to customer on a monthly basis\nManager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.\nMaintaining and updating rate profiles\nManage and resolve CSP surveys and feedback.\nPresent opportunities for additional revenue and business growth within your designated customer portfolio.\nManaging the debtor’s with the client for queries, payments and payment terms.\nOTHER DUTIES\nCustomer dinners and general entertainment as and when required.\nManaging customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.\nManage and assist with ISV’s.\nManage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.\nManage annual price increase process.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. Go anywhere\nVisit dsv.com and follow us on LinkedIn and Facebook.\nDisclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. 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