{"id":3774493,"url":"https://alion.io/job/dsv-application-support-specialist","title":"Application Support Specialist","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":67,"ghost_share":0,"stale_share":0.104,"repost_share":0.09,"time_to_fill_p50_days":20,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Oracle","optional":true},{"name":"PostgreSQL","optional":true}],"status":"live","first_seen_at":"2026-11-04T22:44:13Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T05:56:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Req Number: 131610\nTime Type: Full Time\nApplication Support Specialist - Self-developed Applications\nMain Role\nWe are looking for an Application Support Specialist to join our global Contract Logistics IT team at DSV.\nIn this role, you will provide Level 2 (L2) technical support for internally developed applications, ensuring their stability, performance, and reliability.\nYou will be responsible for investigating and resolving application incidents, monitoring system performance, troubleshooting technical issues, and collaborating with development teams to maintain efficient business operations.\nTasks and Responsibilities\nProvide L2 application support, handling incidents escalated from Level 1 support.\n\nInvestigate, troubleshoot, and resolve application issues within agreed Service Level Agreements (SLAs).\n\nPrioritize incidents based on severity and business impact.\n\nPerform SQL queries and database troubleshooting to identify and investigate application issues.\n\nMonitor application performance, ServiceNow dashboards, and system alerts to proactively identify potential issues.\n\nCollaborate with L3 support, developers, and cross-functional IT teams to resolve complex technical incidents.\n\nSupport problem management activities and contribute to preventing recurring issues.\n\nMaintain technical documentation, including known issues, workarounds, and resolution procedures.\n\nEnsure effective shift handovers to maintain continuity of production support.\n\nParticipate in impact assessments and regression testing activities.\n\nPrepare reports on application health, incidents, and overall service performance.\n\nCommunicate effectively with users and business stakeholders to understand issues and provide timely updates.\n\nMinimum Requirements\nMinimum 4 years of experience in Application Support, Production Support, or Application Administration.\n\nHands-on experience supporting enterprise applications running in Windows Server environments.\n\nExperience managing, monitoring, and troubleshooting Windows Services.\n\nKnowledge of SQL queries and database troubleshooting.\n\nExperience in incident management, problem resolution, and technical troubleshooting.\n\nUnderstanding of SDLC and Agile/Scrum methodologies.\n\nStrong analytical, problem-solving, and communication skills.\n\nAbility to work effectively with cross-functional and global IT teams.\n\nNice to Have\nExperience with PostgreSQL, SQL Server, or Oracle databases.\n\nExperience using ServiceNow for incident management and application monitoring.\n\nDSV - Global transport and logistics\nQué te mueve?\nEn DSV movemos mucho más que mercancías. Movemos carreras profesionales, ambiciones y oportunidades.\nCon cerca de 150.000 personas en más de 90 países, somos líderes mundiales en transporte y logística. Son nuestras personas quienes hacen realidad cada día nuestros servicios y soluciones. Desde las operaciones de primera línea hasta las funciones corporativas, cada puesto contribuye a mantener las cadenas de suministro en movimiento y a que la sociedad funcione.\nAquí se confía en ti para asumir responsabilidades, actuar según tus ideas y tomar decisiones que generen un impacto real. Es un lugar donde las personas, las carreras profesionales y las ideas avanzan constantemente. Valoramos la transparencia en nuestra forma de comunicarnos y colaborar, y alcanzamos el éxito juntos apoyándonos mutuamente, retándonos para mejorar y obteniendo resultados como equipo.\nStart here. Go anywhere\nEsta es nuestra promesa de movimiento. Una promesa de que tu trabajo importa, que tu contribución cuenta y que tu carrera profesional puede llegar tan lejos como te lleve tu ambición.\nSi buscas generar impacto, desarrollar tu carrera profesional y formar parte de algo más grande, DSV es tu lugar.\nVisita dsv.com y síguenos en LinkedIn, Instagram y Facebook.\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":3862,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-11-04T22:44:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/dsv-application-support-specialist","json_url":"https://alion.io/job/dsv-application-support-specialist.json","meta":{"generated_at":"2026-11-07T16:46:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23955,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-application-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3774493}},{"tool":"search_jobs","arguments":{"company":"dsv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3774493},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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