{"id":2114413,"url":"https://alion.io/job/dsv-customer-service-agent-2","title":"Customer Service Agent","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-08T02:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T11:25:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out .\nDSV - Global transport and logistics\nIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com\nLocation: USA - Miami, 12430 NW 25th St\nDivision: Air & Sea\nJob Posting Title: Customer Service Agent\nTime Type: Full Time\nSummary\nAs a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships.\nDuties and Responsibilities\nRespond promptly and professionally to customer inquiries via phone, email, or in-person visits.\nProvide accurate information regarding order status, inventory availability, and shipping schedules.\nInvestigate and resolve customer complaints, concerns, and discrepancies in a timely manner.\nCollaborate with internal teams to address customer issues effectively.\nAssist customers with placing orders, tracking shipments, and processing returns or exchanges.\nEnsure orders are accurately entered into the system and fulfilled according to customer specifications.\nMaintain accurate records of customer interactions, transactions, and inquiries.\nGenerate reports and summaries as needed to track customer service metrics and performance.\nIdentify root causes of customer issues and implement solutions to prevent recurrence.\nProactively address potential problems to ensure a seamless customer experience.\nDevelop a deep understanding of DSV's warehouse services, capabilities, and offerings.\nEducate customers on product features, benefits, and value propositions.\nCollaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.\nCommunicate customer feedback and insights to relevant stakeholders for continuous improvement.\nStrive to exceed customer expectations by delivering exceptional service and building strong relationships.\nSolicit feedback from customers and implement enhancements to improve overall satisfaction.\nEducational background / Work experience\nSome college coursework or a degree in business administration, logistics, or a related field is preferred.\n2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry.\nExperience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.\nSkills & Competencies\nStrong interpersonal and communication skills, both verbal and written.\nAbility to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.\nProblem-solving and conflict resolution skills.\nAttention to detail and accuracy in data entry and record-keeping.\nFamiliarity with Microsoft Office suite (Word, Excel, Outlook).\nPreferred Qualifications\nExperience in warehouse or logistics operations.\nKnowledge of transportation and supply chain management concepts.\nCertification or training in customer service or related areas.\nLanguage skills\nFluent in English (oral and written)\nComputer Literacy\nProficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software.\nFamiliarity with Microsoft Office suite and other business software applications.\nAt Will Employment\nDSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.\nFor this position, the expected base pay is: $18.75 - $25.25 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.\nDSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. 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