{"id":2115682,"url":"https://alion.io/job/dsv-customer-service-agent-4","title":"Customer Service Agent","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-02T02:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T16:25:54Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"DSV - Global Transport and Logistics\nAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.\nClose to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.\nAs a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.\nVisit dsv.com and follow us on LinkedIn and Facebook.\nLocation: USA - Lancaster, Midpoint Dr\nDivision: Solutions\nJob Posting Title: Customer Service Agent\nTime Type: Full Time\nPOSITION SUMMARY\nThe CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.\nAs part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nCustomer Service\nProcess and input all customer orders. \nRunning and printing shipments from WMS.\nRun stock reports to check for product availability. \nGenerate all related paperwork and necessary information required for customer work orders\nChecking all orders for special requests \nExpediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. \nFollow up with other departments to ensure the service standards are being met. \nAssure proper invoicing of accounts by verifying customers as required. \nHandles returned merchandise in an efficient manner and assure proper credit is given to the customer.\n\nCustomer Interfacing Activities\nMaintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. \nAct as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.\n\nDocumentation\nEnsure the accuracy of all receiving and shipping documents. \nGather and maintain all data and records relative to shipping and receiving activities. \nAssure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. \nPrepare any reports concerning customer service as required by supervisors.\nAssist in resolving any discrepancies. \n\nData Entry\nOperate the computer terminal in a proficient manner. \nEnter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.\n\nClerical\nOversee all paperwork associated with orders and maintain the corresponding files. \nAnswer phone calls and operates various types of office machines and computers necessary to perform duties. \nGreet customers and visitors to the office. \nEffectively correspond with customers as required.\n\nCommunication\nAnswer incoming telephone calls in a cheerful, courteous, and timely manner. \nPromptly route each call to the proper party, taking messages when necessary. \nAssist callers with general information and inquires. \nDirect visitors to appropriate department. \nAssist drivers at check in window various times though out the day. \n\nOTHER DUTIES (Site Specific)\nCSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.\nWork overtime as dictated by business whether mandatory or voluntary.\nSUPERVISORY RESPONSIBILITIES\nNone\nMINIMUM REQUIRED QUALIFICATIONS \n Education and/or Experience\nMust have a high school diploma or general education degree (GED). \n1 year experience in Customer Service-related capacity\nMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate\nCertificates, Licenses, Registrations or Professional Designations\nN/A\nSKILLS, KNOWLEDGE AND ABILITIES\nComputer Skills\nIntermediate computer skills\nProficient with MS Office Applications\nWMS functions\n Language Skills\nEnglish (reading, writing, verbal)\nBusiness writing proficiency\nMathematical Skills\nIntermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. \nOther\nStrong attention to detail accuracy and accomplish job task in a timely manner.\nAbility to perform duties with minimal supervision or guidance.\nAbility to multi-task\nEffective communication skills\nMust be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.\nPREFERRED QUALIFICATIONS\n1-3 years warehouse/logistics support experience\n2-3 years’ experience in Customer Service-related capacity\nPHYSICAL DEMANDS\nOccasionally\nHandling/Fingering, Sitting\nFrequently\nBending\nConstantly\nWalking and Standing\nAbility to Lift/Carry and Push/Pull\n21-50 poundsReach above shoulder, reach outward, squat, or kneel.\n\nOther Physical Requirements:\nWORK ENVIRONMENT\nWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.\nReasonable Accommodations Statement\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.\nFor this position, the expected base pay range is - . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. 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