{"id":2115563,"url":"https://alion.io/job/dsv-customer-service-agent-admin-clerk","title":"Customer Service Agent, Admin (Clerk)","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T16:25:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"DSV - Global Transport and Logistics\nAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.\nClose to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.\nAs a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.\nVisit dsv.com and follow us on LinkedIn and Facebook.\nLocation: USA - Lancaster, 3701 Midpoint Drive\nDivision: Solutions\nJob Posting Title: Customer Service Agent, Admin (Clerk)\nTime Type: Full Time\nCompensation:\n$20.00 an hour\nSchedule:\nMonday-Friday 7am-3:45pm\nPOSITION SUMMARY:\nThe Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nLabel Control:\nPrepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.\n\nYard Coordination:\nUtilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.\n\nAdministrative Functions:\nComplete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL’s) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.\n\nSafety, Sanitation, Security:\nMaintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard\n\nOTHER DUTIES:\nSafe use of powered equipment, RF scanners, computers, and printers.\n\nFollow company policies, guidelines, and ISO procedures\n\nExposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.)\n\nRepeated heavy lifting over 25 pounds as needed\n\nRepetitive motion consisting of (but not limited to) walking, climbing, and carrying\n\nRepetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping\n\nDetails may vary dependent on work function - the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.\n\nPerforms other duties as assigned.\n\nWork overtime as dictated by business whether mandatory or voluntary.\n\nSUPERVISORY RESPONSIBILITIES:\nNone\n\nMINIMUM REQUIRED QUALIFICATIONS:\nEducation and/or Experience\nMust have a high school diploma or general education degree (GED).\n\n1-3 years’ experience working in inventory control or warehousing admin experience.\n\nCertificates, Licenses, Registrations or Professional Designations\nNone\n\nOther\nMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.\n\nSKILLS, KNOWLEDGE AND ABILITIES:\nComputer Skills\nIntermediate computer skills\n\nRF Scanners\n\nProficient MS Office Applications\n\nLanguage Skills\nEnglish (reading, writing, verbal)\n\nMathematical Skills\nBasic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.\n\nOther\nStrong attention to detail accuracy and accomplish job task in a timely manner.\n\nAbility to perform duties with minimal supervision or guidance.\n\nMust be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.\n\nEffective communication skills\n\nPREFERRED QUALIFICATIONS:\n1-2 years’ experience working in a warehouse/logistics/distribution environment\n\n1-2 years’ experience working with Warehouse Management Systems (WMS)\n\nPHYSICAL DEMANDS:\nOccasionally\nBending\n\nFrequently\nWalking and Standing\n\nConstantly\nSitting\n\nAbility to Lift/Carry and Push/Pull\n11-20 pounds\n\nReach above shoulder, squat, or kneel.\n\nWORK ENVIRONMENT:\nWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.\nReasonable Accommodations Statement\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.\nFor this position, the expected base pay range is $20.00 - $20.00 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. 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