{"id":2215331,"url":"https://alion.io/job/dsv-customer-service-agent-expeditor","title":"Customer Service Agent, Expeditor","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-10T02:01:00Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-15T11:25:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"DSV - Global Transport and Logistics\nAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.\nClose to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.\nAs a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.\nVisit dsv.com and follow us on LinkedIn and Facebook.\nLocation: USA - Mesa, W. Southern Ave\nDivision: Solutions\nJob Posting Title: Customer Service Agent, Expeditor\nTime Type: Full Time\nSUMMARY\nThe Customer Service, Expeditor is responsible for supporting the Customer Service department in tasks as needed. The position requires the Customer Service, Expeditor to ensure on time deliveries and inform buyers of potential gaps in vendor performance. The Customer Service, Expeditor also supports the department with data base accuracy projects as required.\n.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nThe Customer Service, Expeditor performs the necessary tasks that support customer quote and order management with the desired result of meeting or exceeding client expectations. This function serves as the primary communication contact with the client.\nESSENTIAL DUTIES AND RESPONSIBILITIES \nCommunication\nActs as the point of contact for client requests and status updates\nServes as the company interface between client and operations\nManages day to day business relationship with client\nEscalates any client concerns and internal concerns that may impact the supply chain to the Program Manager\nQuote Management\nCoordinates client request for quotation (RFQ)\nRecords and tracks RFQ to ensure timely response\nReports weekly service level KPI’s\nOrder Management\nProcesses client purchase order (CPO) acknowledgement and subsequent updates\nVerifies customer quotation (CQ)\nCreates sales orders (SO)\nManages SO status to ensure corresponding PO’s are released timely\nIdentifies and communicates to client all discrepancies between PO and CQ and follows up to ensure resolution\nEnsures due date commitments are aligned between the internal PO, SO and client PO\nMonitors SO due date report to ensure shipments are shipped as planned and any late shipments are escalated\nUpdates respective orders when deviations in due dates occur and requests reason why from Purchasing or Client when applicable\nDocuments reasons for deviations to develop Pareto on type of reason and sub-supplier for potential Supply Chain Analyst interaction/escalation\nExpedites to ensure adherence to client expectation \nFollows up on backorders \nReconciles client reporting requirements \nPoint of contact for resolution of mismatches, invoice payment issues, exceptions/defect resolution, and collection on aged receivables\nEnsures timely completion of receiving and shipping transactions and communication on exceptions \nMonitors inventory on hand to ensure accuracy and sales order demand\nCoordinates One Source shipping schedule\nGeneral Support\nWorks with Finance and Purchasing as needed to collectively resolve any discrepancies and assist with invoice and payment resolution\nRuns reports from ERP system and exports to Excel; reviews and analyzes data and responds accordingly\nSupports KPI management and reporting \nGenerates other reports as needed\nWorks in a team environment requiring interaction with Managers and other functional areas\nGuides new hires and interns during their training process\nOTHER DUTIES\nPerforms other duties as required\nSUPERVISORY RESPONSIBILITIES\nN/A\nMINIMUM REQUIRED QUALIFICATIONS \nEducation and/or Experience\nBachelor’s Degree from an accredited college in a related discipline; or equivalent combination of education and industry work experience \n3 years of experience in a direct or cross functional capacity with client facing responsibilities\nSKILLS, KNOWLEDGE AND ABILITIES\nComputer Skills\nIntermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (Able to work with pivot tables, use lookup formulas, etc.)\nERP System Experience\nLanguage Skills\nEnglish (reading, writing, verbal)\nEffective verbal and written communication skills.\nMathematical Skills\nIntermediate\nOther Skills\nAbility to work as a team member and foster a cooperative work environment while also being an individual contributor\nEffective professional oral & written communications skills\nAccuracy and attention to detail\nStrong customer service (internal & external customers) and interpersonal skills\nExceptional customer service / customer relations skills\nSelf-motivated, energetic and able to perform with minimal supervision\nExcellent problem-solving skills\nAbility to work in a dynamic team environment\nAbility to organize and prioritize a variety of tasks and projects\nOperates standard office equipment efficiently\nPREFERRED QUALIFICATIONS\nCustomer service, purchasing or planning experience in a manufacturing company\nPHYSICAL DEMANDS\n\nWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision\nWORK ENVIRONMENT\nWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.\nThe physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nOTHER INFORMATION\nThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.\nThis document does not create an employment contracts, implied or otherwise, other than an “at will” relationship.\nFor this position, the expected base pay range is $18.50 - $25.00 per hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. 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