{"id":2593635,"url":"https://alion.io/job/dsv-customer-service-agent-ots-hunter","title":"Customer Service Agent - OTS Hunter","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-15T02:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T19:36:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to .\nDSV - Global Transport and Logistics\nAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.\nClose to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.\nAs a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.\nVisit dsv.com and follow us on LinkedIn and Facebook.\nLocation: USA - Houston, 10650 Okanella Street\nDivision: Solutions\nJob Posting Title: Customer Service Agent - OTS Hunter - 127420\nTime Type: Full Time\nPOSITION SUMMARY\nThe Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for building a rapport of trust with the Client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by Client needs.\nAs part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety and quality. Associates are expected to comply with all corporate and site-specific policies.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nCollect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.\nDevelop and maintain reports and dashboards to support daily business operations and customer service performance.\nEnsure accuracy and reliability of data through data cleaning, validation and standardization.\nCollaborate with operations, IT and customers to address reporting and customer service needs.\nSupport ad-hoc data requests, customer inquiries and analysis requests as needed.\nSKILLS & ABILITIES\nEducation & Experience\nMust have a high school diploma or general education degree (GED).\n1-3 years’ experience in a Customer Service-related capacity.\nBachelor’s degree in Logistics and Supply Chain Management, Business or related field (preferred but not required.\nRelevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus.\nComputer Skills\nIntermediate computer skills\nProficient with MS Office\nProficiency in Excel (pivot tables, formulas, charts).\nAbility to perform basic data interpretation and analysis\nUnderstand data cleaning, validation and standardization.\nFamiliarity with data visualization tools (Power BI, Tableau, etc.) - preferred but not required.\nWarehouse Management Systems (WMS) Functions\n\nCertificates & Licenses\nN/A\nLanguage Skills\nEnglish (reading, writing, verbal)\nBusiness writing proficiency\nMathematical Skills\nIntermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client product.\nOther Skills\nClear and effective communication skills.\nStrong analytical and problem-solving mind-set.\nStrong attention to detail and accuracy in handling customer and operational data.\nEffective time management with the ability to perform duties with minimal supervision or guidance.\nStrong organizational skills with the ability to manage multiple priorities simultaneously.\nMust be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.\nStrong collaboration skills.\nMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.\nWork overtime as dictated by business whether mandatory or voluntary.\nCORE COMPETENCIES\n\nIndependent Contributor\nAccountability\nCommunication / Building Partnership\nCustomer Orientation\nDeveloping Oneself\nDrive for Results\nEmbracing Change\nProblem Solving\nProfessional Competencies\n\nPHYSICAL DEMANDS\nOccasionally - Hand & Finger manipulation, Sitting, Handling product and/or packaging materials\nFrequently - Bending \nConstantly - Walking and Standing\nAbility to Lift/Carry and Push/Pull \n21-50 pounds - Reach above shoulder, reach outward, squat, or kneel. \nOther Physical Requirements: \nThis role requires a high frequency of computer keyboarding with a high frequency of viewing a computer monitor.\nMust wear PPE to include a minimum of composite or steel-toe shoes and a safety vest.\nWORK ENVIRONMENT\nWork is performed predominately in a warehouse environment in all weather conditions, including temperature extremes, during day and/or night shifts. Work can be required to be performed in emergency and stressful situations. The noise level in the work environment is usually low to moderate.\nFor this position, the expected base pay range is $24.96 - $31.20 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. Go anywhere\nVisit dsv.com and follow us on LinkedIn and Facebook.","description_format":"text","description_chars":7676,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-15T06:29:13Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":4,"expected_fill_days":10,"reasons":["conf:0","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/dsv-customer-service-agent-ots-hunter","json_url":"https://alion.io/job/dsv-customer-service-agent-ots-hunter.json","meta":{"generated_at":"2026-10-19T22:14:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-customer-service-agent-ots-hunter"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-customer-service-agent-ots-hunter"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-customer-service-agent-ots-hunter"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-customer-service-agent-ots-hunter\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-customer-service-agent-ots-hunter"}]}