{"id":2968234,"url":"https://alion.io/job/dsv-customer-service-specialist-11","title":"Customer Service Specialist","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":54,"ghost_share":0,"stale_share":0.13,"repost_share":0.111,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T01:02:55Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-05T04:23:18Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Req Number: 131321\nTime Type: Full Time\nAre you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.\nWe’re looking for an experienced Customer Service Specialist to join our team based in Auckland. The Customer Service Specialist supports the logistics supply chain by communicating with customers and service providers to provide information and resolve issues. They assist the reporting Manager in delivering exceptional service by promptly addressing customer inquiries and complaints.\nKey Tasks\nCustomer Experience\n\nBuild and maintain strong customer relationships through responsive, professional and solution focused service.\n\nAct as a key point of contact for customer enquiries across phone, email, Teams and relevant DSV systems.\n\nUnderstand customer requirements and provide accurate information on rates, services and available DSV solutions.\n\nTake ownership of customer enquiries and issues through to resolution, coordinating with and escalating to relevant internal teams as required.\n\nProactively communicate progress, manage customer expectations and follow up outstanding enquiries and agreed actions.\n\nMaintain accurate customer information, rates, quotations and interactions within relevant DSV systems, including but not limited to CW1/Tango.\n\nEnsure quotations are accurately created in relevant DSV systems and client rates are maintained to support effective auto-rating.\n\nWork collaboratively across teams to provide a consistent and seamless customer experience.\n\nIdentify recurring customer issues, service gaps and improvement opportunities, recommending practical improvements to customer service and internal processes.\n\nOther duties as reasonably directed by your Manager from time to time.\n\nAdministration\n\nComplete all documentation and administrative requirements accurately and within required timeframes.\n\nEnsure data and records are accurately entered, maintained and kept up to date in relevant systems.\n\nFollow established operational procedures and processes to support accurate, consistent and compliant service delivery.\n\nSelection Criteria\nMinimum 3 years’ experience in freight forwarding, including relevant operational or customer service experience.\n\nExperience using freight management software such as CW1 and Tango is preferred.\n\nStrong communication and interpersonal skills, with the ability to build effective relationships with customers and internal stakeholders.\n\nDemonstrated customer service skills, with a proactive and solutions focused approach to resolving customer enquiries and issues.\n\nSound operational knowledge of freight forwarding processes, procedures and INCO terms.\n\nStrong numeracy skills, including the ability to accurately work with rates, charges, weights and other freight related calculations.\n\nStrong attention to detail and accuracy when working with customer, operational and financial information.\n\nWhy DSV?\nWorking at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere.\nAt DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business.","description_format":"text","description_chars":4196,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-21T01:02:55Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.855,"p_room":0.75,"age_days":15,"expected_fill_days":19,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/dsv-customer-service-specialist-11","json_url":"https://alion.io/job/dsv-customer-service-specialist-11.json","meta":{"generated_at":"2026-11-05T07:07:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-customer-service-specialist-11"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-customer-service-specialist-11"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-customer-service-specialist-11"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-customer-service-specialist-11\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-customer-service-specialist-11"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2968234}},{"tool":"search_jobs","arguments":{"company":"dsv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2968234},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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