{"id":3462536,"url":"https://alion.io/job/dsv-customer-service-specialist-14","title":"Customer Service Specialist","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":65,"ghost_share":0,"stale_share":0.092,"repost_share":0.092,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brampton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49500,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":35269},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T14:22:11Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T08:54:52Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"DSV - Global Transport and Logistics\nDSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.\nLocation: CAN - Brampton, Intermodal Drive\nJob Posting Title: Customer Service Specialist\nTime Type: Full Time\nCompensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity\nThis posting is for an existing vacancy and not intended to create a talent pipeline \nSUMMARY\nResponsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies.\nKEY DUTIES AND RESPONSIBILITIES\nProvide professional customer service\nCall customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments\nArrange pick-up and delivery of orders with shipper, consignees and carriers\nNegotiate rates with carriers\nTrack shipments\nBuild cost effective loads\nCoordinate with Customs Department if required\nAudit carrier invoices\nTrailer pool management\nComplex billing of accounts\nMaintain tracking reports for internal and external customers\nOther duties, as assigned to meet business needsQuality, Health & Safety:\n\nSupports organizational commitment to ISO 9001\nPerform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.\nStaff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.\nQUALIFICATIONS\nEducation and Experience\nMinimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight\nMinimum 3 to 5 years handling customer accounts in a freight forwarding environment\nStrong Computer skills - Ms Office, Word, Excel, etc.\nExperience in freight forwarding and transportation; CIFFA course completion\nRequire strong attention to detail and follow up skills a must\nGood planning and organizational skills; plans work and measures performance\nAbility and willingness to work in a team environment as well as independently\nDemonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies\nAbility to create collaborative engagements and active listening\nService oriented and able to resolve customer grievances\nStrong interpersonal skills, building professional relationships internally and externally\nStrong problem-solving skills and analytical skills\nAbility to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results\nBoth a team builder and a team-player\nExcellent organizational and time management skills\nAct as a role model for DSV values and adhere to the Code of Conduct\nLanguage and Computer Skills\nGood command, both verbal and written English skills. \nAbility to communicate effectively in a diverse multicultural environment.\nMicrosoft Office suite\nWorking knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.Physical Demands\nProlonged periods sitting and standing at a desk and working on a computer\nRegular working hours apply for this position, at times, working beyond these hours may be required by business needs.\n\nAdditional Notes / Acknowledgment\nDue to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.\nDSV - Global transport and logistic\nQu’est-ce qui vous pousse à bouger?\nChez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.\nDes opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.\nStart here. Go anywhere\nC’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.\nSi vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand - DSV est l’endroit où il faut être.\nVisitez dsv.com et suivez-nous sur LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV\nDSV n’utilise pas l’IA pour sélectionner les candidats\nALERTE FRAUDE : Veuillez noter que DSV ne demandera jamais un entretien par chat ni ne sollicitera des fonds auprès des candidats ou des employés dans le cadre de son processus d’entrevue et d’embauche. Nous n’exigeons aucune forme de paiement et ne demanderons pas d’informations financières personnelles, telles que des informations de carte de crédit ou bancaires. Nos recruteurs ont une adresse courriel @dsv.com ou @ca.dsv.com. Si vous doutez de la légitimité d’une offre d’emploi DSV, veuillez contacter .","description_format":"text","description_chars":6321,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-29T14:22:11Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":35269,"is_top_pay":false},"html_url":"https://alion.io/job/dsv-customer-service-specialist-14","json_url":"https://alion.io/job/dsv-customer-service-specialist-14.json","meta":{"generated_at":"2026-11-06T09:01:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16275,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-customer-service-specialist-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-customer-service-specialist-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-customer-service-specialist-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-customer-service-specialist-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-customer-service-specialist-14"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3462536}},{"tool":"search_jobs","arguments":{"company":"dsv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3462536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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