{"id":2114910,"url":"https://alion.io/job/dsv-customer-service-specialist-2","title":"Customer Service Specialist","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0.105,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hapert, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-06T02:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-23T12:50:16Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Job Req Number: 125971\nTime Type: Full Time\nMove forward as Customer Service Specialist at DSV in Hapert\nYour own international key accounts, varied logistics challenges and the freedom to take ownership. At DSV Air & Sea in Hapert, you support customers in the automotive and high-tech sectors from start to finish, alongside colleagues who are always ready to help.\nYou get it done\nFrom receiving a customer order to ensuring a shipment leaves the warehouse on time, you keep communication clear and your customers informed. Delivering reliable logistics services for our international key accounts: you’re on it.\nHow do you do this? As a customer service specialist, you are the main point of contact for your customers. You understand their requirements, oversee their shipments and coordinate operations with carriers and colleagues. When things do not go to plan, you identify what needs to happen and make sure everyone knows the next steps. You achieve this by:\nmaintaining daily contact with customers, international colleagues, carriers and internal departments regarding sea freight, road transport and express shipments;\norganising and monitoring inbound and outbound shipments to and from the warehouse;\nensuring accurate goods receipt and dispatch, monitoring stock levels and maintaining accurate records in the warehouse management system;\nresolving customer queries, discrepancies and operational challenges through clear communication and practical solutions.\nYour team stands out within DSV for its approachable colleagues, close collaboration and positive atmosphere. You will join a growing team of 5 colleagues, where sharing ideas, supporting each other during busy periods and having a laugh are all part of the working day.\nWe are DSV, we grow\nDSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach by air, sea, rail, courier or road, or where we can offer warehouse storage.\n“As a customer service specialist, you take responsibility for your own customer from start to finish. It is this combination of customer contact, a dynamic logistics environment and ownership that makes the role so rewarding,” says Rolf Sliphorst, Manager Logistics & Facility, Air & Sea NL.\nIn the Netherlands, we operate from more than 40 locations, with over 5,000 colleagues. Together, we rise to the challenges of a rapidly changing environment. We make quick decisions at every level and combine ambition with teamwork. This is how we move forward and make a difference together.\nYou bring\nexperience in a logistics environment, preferably in a customer service role;\na good command of English;\nclear communication skills and a practical approach to solving problems, with the ability to stay organised and liaise effectively with customers and colleagues;\navailability to work 40 hours per week and a willingness to undergo VOG and VGB screening.\nIt all counts for this vacancy customer service specialist in Hapert. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.\nYou get\nWorking at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:\na gross monthly salary reflecting your knowledge and experience;\n28 days of annual leave, a 5% annual gratuity and 8% holiday allowance;\nworking hours from 08:00 to 16:30 or from 09:00 to 17:30;\nthe option to work from home for up to 1 day per week after your induction period;\nopportunities to develop your skills through courses, training and career progression within DSV;\na workplace in our new premises in Hapert, with a dedicated, well-equipped gym.\nMove forward\nSend your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Marjolein van Dongen answers all your questions via +31 (0)6 4424 8040 or .\nStart here. Go anywhere\nWe will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. Go anywhere\nVisit dsv.com and follow us on LinkedIn and Facebook.","description_format":"text","description_chars":5568,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-08T23:15:04Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.601,"p_room":0.55,"age_days":17,"expected_fill_days":13,"reasons":["conf:4","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/dsv-customer-service-specialist-2","json_url":"https://alion.io/job/dsv-customer-service-specialist-2.json","meta":{"generated_at":"2026-10-23T17:51:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-customer-service-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-customer-service-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-customer-service-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-customer-service-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-customer-service-specialist-2"}]}