General Manager

Job Req Number: 123331

Time Type: Full Time

1. Warehouse Operations Management

• Oversee daily warehouse operations, including inbound, outbound, inventory management, and order fulfilment.
• Ensure operations are executed efficiently, safely, and in line with Service Level Agreements (SLAs).
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Drive productivity, accuracy, and cost optimization across warehouse processes.

2. Customer Management & Fronting

• Act as the key point of contact for assigned customers on all operational matters.
• Build and maintain strong customer relationships through regular engagement and performance reviews.
• Understand customer requirements and ensure services are aligned to meet or exceed expectations.
• Manage and resolve customer issues, escalations, and service gaps in a timely manner.
• Provide operational insights and performance reports to customers.

3. Team Leadership & People Management

• Lead, coach, and develop warehouse teams, including supervisors and frontline staff.
• Build a high-performance culture focused on accountability, teamwork, and continuous improvement.
• Manage manpower planning, resource allocation, and workforce productivity.
• Drive staff engagement, capability development, and succession planning.

4. Performance Management & Reporting

• Establish and monitor key performance indicators (KPIs), including productivity, accuracy, turnaround time, and customer satisfaction.
• Analyze operational data to identify trends, gaps, and improvement opportunities.
• Prepare and present performance reports to internal stakeholders and customers.
• Ensure consistent achievement of operational and financial targets.

5. Process Improvement & Transformation

• Identify process inefficiencies and drive continuous improvement initiatives.
• Standardize workflows and implement best practices across operations.
• Support system implementations or enhancements (e.g., Warehouse Management Systems such as Blue Yonder).
• Drive automation, digitalization, and innovation initiatives where appropriate.

6. Stakeholder & Cross-Functional Collaboration

• Collaborate with internal stakeholders, including transport, planning, IT, and finance teams.
• Ensure alignment between warehouse operations and broader supply chain functions.
• Support business development efforts by providing operational inputs for new opportunities and solutions.

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• 8-12 years of experience in warehouse or logistics operations.
• Proven experience managing customer-facing operations in a 3PL or distribution environment.
• Experience with Warehouse Management Systems (WMS).
• Strong operational and commercial mindset.
• Excellent customer management and stakeholder engagement skills.
• Proven leadership and team development capabilities.
• Strong problem-solving and decision-making skills.
• Data-driven with strong analytical abilities.
• Effective communication and presentation skills.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.