Logistics Coordinator, Dispatch, Road Transport US

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Fort Worth, TX

Division: Road

Job Posting Title: Logistics Coordinator

Time Type: Full Time

Summary

The Logistics Coordinator, Dispatcher is responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick-ups to their final deliveries. The ability to work in a fast-paced, challenging environment is critical. Execution of job duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations for DSV Road Transport contractors, company drivers and customers.

Duties & Responsibilties

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries.

• Ensures compliance with DOT regulations and established internal policies and guidelines.
• Prioritize time sensitive cargo.
• Works closely with team members to meet or exceed all customer service requirements.
• Develops and maintains positive customer, contractor & company driver relationships.
• Works directly with customers on the receipt and processing of transportation requests.

• Utilizes various transportation software systems to facilitate material movement, planning and scheduling.
• Handles dispatch with contractors, company drivers and partner carriers.
• Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Responsible for accurate data capture and system entry.

• Communicates effectively with customers, contractors, company drivers, partner carriers and team members.
• Promotes the DSV Road Transport brand.
• Assists with new account start-ups.
• Adheres to all domestic and international shipping regulations and compliance.
• Performs other duties and projects as assigned.

Qualifications & Work Experience

• High school diploma or GED required; logistics or transportation experience preferred.
• 1-3 years of experience in dispatch, logistics coordination, or a related operational role.
• Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
• Familiarity with transportation systems or dispatch software and strong data entry skills.
• Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.

Skills & Competencies

• Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint).
• Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus.
• Intermediate mathematical skills with the ability to work accurately with numbers and data.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively within a team environment.
• Strong attention to detail and problem-solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced, time-sensitive environment.
• Flexible and adaptable to changing schedules and operational needs, including non-standard hours when required.
• Dependable, accountable, and committed to meeting expectations and following through on responsibilities.
• Strong customer service, communication, and problem-solving skills with the ability to resolve issues effectively.
• Ability to work collaboratively within a team environment and adapt to changing operational needs.
• Flexibility to work non-standard hours as required to support operational demands

Physical Demands

This position is primarily sedentary and requires extended periods of sitting while working at a computer workstation. The role involves frequent use of hands and fingers for typing, data entry, and operating standard office equipment. The employee must be able to communicate effectively, including talking and hearing, to interact with customers, drivers, carriers, and team members via phone, radio, and video conferencing. Occasional standing, walking, bending, or reaching may be required. Vision abilities required include close vision for reviewing data, screens, and documentation.

Work Environment

This role is performed in a combination of office, dispatch center, terminal, and operations environments within a fast-paced, deadline-driven setting. The work environment includes regular interaction with drivers, dispatch teams, customers, contractors, and partner carriers. The position may involve moderate noise levels due to vehicle traffic, radios, phones, and ongoing operational activity. The role may require occasional presence in or around terminal yards or dock areas, which may involve exposure to varying weather conditions. Flexibility is required to support operational needs, including early mornings, late evenings, weekend coverage, or non-standard hours as business demands dictate.

The physical demands and work environment described above are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $20.00 - $22.00 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan

details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV