{"id":2579461,"url":"https://alion.io/job/dsv-manager-design-implementation-global-customs-mfd","title":"Manager, Design & Implementation, Global Customs (M/F/D)","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T02:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:25:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Req Number: 113412\nTime Type: Full Time\nPLEASE REMEMBER TO CLICK \"APPLY\" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS.\nRole purpose\nWe are looking for a senior, highly experienced leader to build and lead the Global Customs Design & Implementation function. This role owns the global methodology, governance framework, and execution quality for all customer implementations across Global Customs. The Director acts as the strategic owner of end-to-end solution design and implementation delivery, ensuring that customer requirements from RFI/RFQ through go-live are translated into clear, executable, and scalable solutions. The Director also directly leads implementations for high-visibility, high-complexity global customers, serving as the senior point of accountability. In addition to handling strategic implementations, the Director will lead a team of E2E Implementation Managers, provide senior stakeholder alignment, and drive continuous improvement of the global implementation approach. The ideal candidate combines strong leadership, deep operational/technical understanding, and the ability to influence at senior levels across the organization.\nKey responsibilities\nLeadership & Governance\nTranslate customer requirements from RFI/RFQ documents into clear technical and operational solution designs\nBuild solution blueprints, including operational flows, reporting needs, visibility tools, control tower structures, etc.\nEnsure the proposed solution is deliverable, cost-aligned, and operationally viable\nParticipate in customer presentations and Q&A sessions as required\nProject Leadership & Implementation Management\nAct as single end-to-end owner for each assigned implementation project\nDevelop and manage detailed project plans, timelines, and deliverables\nCoordinate all involved parties: region/country operations, IT, legal, compliance, and commercial teams\nLead project governance: status reporting, risk management, issue escalation and cost management\nOversee SOP/IOP creation, process documentation, and operational readiness\nPrepare go-live plans and coordinate region/country teams\nGo-Live & Hypercare\nLead the cutover to operations, ensuring a controlled and structured go-live\nMonitor operational and technical stability during hypercare\nFacilitate customer touchpoints during early operational phases\nCoordinate quick resolution of early-life issues\nValidate that performance, reporting, and service levels are functioning as contracted\nEnsure a clean and documented handover to operational ownership\nInternal Collaboration & Continuous Improvement\nWork closely with global customs commercial, IT, and regional operational teams\nIdentify recurring issues and contribute to building scalable global best practices\nSupport development of standard templates for project plans, SOPs, reporting and documentation\nProvide feedback loops to improve future solution designs and tender responses\nWhat success looks like\nCustomer receives a consistent, high-quality experience with one primary point of contact\nTender solutions are implemented exactly as scoped, on time, and within expected service levels\nTechnical and operational readiness are clearly defined, documented, and achieved\nGo-live is smooth, controlled, and free of major issues\nCustomer satisfaction is high during and after implementation\nInternal stakeholders experience fewer handovers, less rework, and clearer accountability\nImplementation risks are identified early and managed proactively\nA repeatable and scalable implementation framework is strengthened over time\nWhat we offer:\nEmployment based on an employment contract, along with a comprehensive benefits package \nTraining and development programs, as well as access to an e-learning platform \nOnboarding program with the support of a dedicated Buddy \nParticipation in an annual, company-wide integration event \nA work environment based on Scandinavian organizational culture \nOpportunities for growth through our internal program \nBenefits:\nSharing the costs of sports activities \nPrivate medical care \nSharing the costs of foreign language classes \nSharing the costs of professional training & courses \nLife insurance \nIntegration events \nCorporate gym \nCorporate sports team \nCoffee / tea \nParking space for employees \nExtra social benefits \nHoliday funds \nChristmas gifts \nEmployee referral program \nCharity initiatives \nBicycle parking \nModern and ergonomic office \nYoga in the office \nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. Go anywhere\nVisit dsv.com and follow us on LinkedIn and Facebook.","description_format":"text","description_chars":5574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-15T01:21:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dsv-manager-design-implementation-global-customs-mfd","json_url":"https://alion.io/job/dsv-manager-design-implementation-global-customs-mfd.json","meta":{"generated_at":"2026-10-15T12:00:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18420,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-manager-design-implementation-global-customs-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-manager-design-implementation-global-customs-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-manager-design-implementation-global-customs-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-manager-design-implementation-global-customs-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-manager-design-implementation-global-customs-mfd"}]}